IT Client Technology / IT Service Desk Specialist (Turbo Systems)
Key Responsibilities / Requirements :
Providing 1st Level IT support (hotline + backend) across all varieties of offered IT Services for BorgWarner (with special focus on German-language customers in the initial step, which might get expanded),Support / driving the setup of a distributed Service Desk Team while being a direct operational member of this team,Help to build IT service relationship with customers,Ensure quality services are performed to the agreed SLA,Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery,Understands Incident, Problem and Change Management Principles.
Required Skills / Abilities :
5 years working in Information Technology,2-3 years working in a Client Service Team and / or Service Desk,Experience in Service Management and / or ITIL Principles,Experience in Service Management Tools (Service NOW as preference),Experience in Microsoft Client / Server Infrastructures,Experienced with Microsoft OS (Win 7, 10),Experienced in Microsoft Office Applications,Very focused in user satisfaction.
Proficient in German, English and Polish,
Other Qualifications :
Experience in working in virtual / distributed teams,Communication skills to interface with colleagues from other locations,Ability to use own judgment and initiative in problem resolution,Experience in Automotive (Production / Manufacturing IT) environment as a plus.
What we offer :
Possibility to bring in own experience and technical expertise to expand our existing 1st Level IT Support Team out of Poland.
Strong collaboration within a distributed team with the intention to deliver adequate state of the art support for BorgWarner in regards to our IT Services.
Close customer-contact, which enable to see directly how the own work helps BorgWarner to be successful.Internal Use Only : Salary
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BorgWarner is one of the world’s leading developers and suppliers of key technologies for combustion, hybrid and electric vehicles.
Career Opportunities :
BorgWarner seeks innovators-people with independent minds who share our passion for the latest vehicle technology, enjoy working in an open entrepreneurial environment, and desire to play a key role in the future of the industry.
Our Benefits :
We believe that a healthy workforce is a more productive workforce, and that healthy employees are happier and more satisfied employees.
Our Culture :
Our culture is driven by people who thrive on stretching their professional skills and maintaining a disciplined focus on results.
We are always working to enhance the potential of our company and our employees.