Collection Specialist / Senior Collection Specialist (Canadian Team)
Kraków, małopolskie, Polska
5 d. temu
source :

Collection Specialist / Senior Collection Specialist (Canadian Team)

Miejsce pracy : Kraków

Your responsibilities

  • Perform collection process for Canadian entities, contact customers regarding overdue accounts and determine reasons for non-payment
  • Deliver the highest level of customer service
  • Analyse data on Customer accounts, evaluate their payment history, follow up on overdue accounts
  • Participate in resolution of unclear payments
  • Support other team members in achieving team and individual goals
  • Prepare reports - planned and ad hoc
  • Prepare and update process maps and desktop procedures
  • Develop and maintain professional relationships with various Business Units, Sales, and Key Individuals and Customers
  • Our requirements

  • University Degree in Finance / Accounting or related
  • Min. 2 years of working experience in customer service with specific experience in Collection, Query and Dispute Management, OTC
  • Solid knowledge of OTC accounting principles, activities and processes
  • Knowledge and experience in reviewing and interpreting financial reports and data
  • Fluent English written and spoken
  • Great interpersonal skills and ability to communicate effectively both orally and in writing; outstanding telephone manner, experience providing effective customer service to internal and external customers
  • Excellent knowledge of SAP & Excel
  • Experience with MS Office package
  • Efficient at working in a fast-paced environment and under time-pressure
  • Experience of working in a multicultural, international environment
  • Ability to multi-task
  • Being detail-oriented with an eye for continual process improvement
  • Availability to work late shifts (15 : 00-23 : 00) up to 50% of the time
  • What we offer

  • Flexible working hours & hybrid work environment
  • Life & medical insurance
  • Multisport Gym Pass
  • Extensive learning opportunities and flexible career path
  • Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • fruits
  • corporate products and services at discounted prices
  • integration events
  • corporate sports team
  • retirement pension plan
  • corporate library
  • coffee / tea
  • parking space for employees
  • extra social benefits
  • meal passes
  • sharing the costs of tickets to the movies, theater
  • holiday funds
  • christmas gifts
  • employee referral program
  • charity initiatives
  • family picnics
  • Take care of our money. We count on you.

    At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet.

    We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

    Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

    All about the role :

    As part of our Collection Team you will be working with our Canadian stakeholders making sure you contribute to building business relations with customers, resolve overdue bills and collect payments from those who owe.

    Being the first point of contact for our Partners, you will maintain excellent customer service standards while being well-organised and efficient at the same time.

    Being part of our team is more than just working together we have a great time, support each other and let everyone grow.

    Where you’ll be :

    You will be based in Krakow in a modern office setting with colleagues dedicated to central HR, Finance and IT services across Europe.


    Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations.

    Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year.

    In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to

    Klikając w przycisk Aplikuj , Aplikuj teraz lub w inny sposób wysyłając zgłoszenie rekrutacyjne do ELECTROLUX POLAND, zgadzasz się na przetwarzanie przez Pracodawcę Twoich danych osobowych zawartych w zgłoszeniu rekrutacyjnym w celu prowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.

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