As the Knowledge Management Project Manager, you have the opportunity to :
Direct and guide the activities of multiple and related projects executed by performing organizations and / or staff, ensuring execution is in line with the business strategy.
Provide, maintain, and train a global helpdesk dedicated to Philips created software platforms that is available 24x5 servicing all Philips FSE and users of the Philips created service software platforms.
Support End-to-End Knowledge Management solutions, replacements, and upgrades as a subject matter expert
Support and the maintenance of legacy Knowledge Management applications : InCenter and eSPF
Maintain and assist partners to meet and exceed SLA requirements
Directly support end-users of legacy KM applications (internal and external customers)
You are responsible for :
Domain knowledge and understanding of the relevant disciplines
Driving application-related projects, as well as Global Helpdesk training platform for future Services program rollouts (ServiceMax, ProntoForms, InService, etc.)
Broad knowledge of planning methods and estimation techniques (resource, cost, time, and risk)
Knowledge of quality and compliance requirements
Communication skills for managing relations with management representatives
Managerial skills for people management in case of indirect reports and subcontractors or IT partners
Demonstrated experience of adequate soft-skills
Support the stabilization of business processes (managed and measured)
Subject Matter expert for software platforms for IT and Businesses
Order to Cash representative / stakeholder for relevant Services & Solutions Delivery projects / programs
Maintaining required KPIs
Providing Tier 3 level support to the global helpdesk
You are a part of
Knowledge Management within Order to Cash Operations.
To succeed in this role, you should have the following skills and experience
Typically requires a minimum of 5 years of related project / program experience with a Bachelor’s degree;
Have wide-ranging experience, use professional concepts and company objectives to resolve complex issues in creative and effective ways
Problem solving independently identifies and resolves problems in a timely manner; escalates when necessary.
Project management experience, PMP certified preferred
Thinks strategically and critically in building long-term plans
Understands broader strategic context of initiatives and project work beyond own assignment
Strong planning and organization skills
Effective written and verbal communication skills
Effectively builds and manages relationships, partners and, networks within the organization
IT background preferred
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise.
We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Furthermore, Philips University is available to all employees for learning and development opportunities.