Knowledge Management Project Manager
2 d. temu

Job Description

As the Knowledge Management Project Manager, you have the opportunity to :

  • Direct and guide the activities of multiple and related projects executed by performing organizations and / or staff, ensuring execution is in line with the business strategy.
  • Provide, maintain, and train a global helpdesk dedicated to Philips created software platforms that is available 24x5 servicing all Philips FSE and users of the Philips created service software platforms.
  • Support End-to-End Knowledge Management solutions, replacements, and upgrades as a subject matter expert
  • Support and the maintenance of legacy Knowledge Management applications : InCenter and eSPF
  • Maintain and assist partners to meet and exceed SLA requirements
  • Directly support end-users of legacy KM applications (internal and external customers)
  • You are responsible for :

  • Domain knowledge and understanding of the relevant disciplines
  • Driving application-related projects, as well as Global Helpdesk training platform for future Services program rollouts (ServiceMax, ProntoForms, InService, etc.)
  • Broad knowledge of planning methods and estimation techniques (resource, cost, time, and risk)
  • Knowledge of quality and compliance requirements
  • Communication skills for managing relations with management representatives
  • Managerial skills for people management in case of indirect reports and subcontractors or IT partners
  • Demonstrated experience of adequate soft-skills
  • Support the stabilization of business processes (managed and measured)
  • Subject Matter expert for software platforms for IT and Businesses
  • Order to Cash representative / stakeholder for relevant Services & Solutions Delivery projects / programs
  • Maintaining required KPIs
  • Providing Tier 3 level support to the global helpdesk
  • You are a part of

    Knowledge Management within Order to Cash Operations.

    To succeed in this role, you should have the following skills and experience

  • Typically requires a minimum of 5 years of related project / program experience with a Bachelor’s degree;
  • Have wide-ranging experience, use professional concepts and company objectives to resolve complex issues in creative and effective ways
  • Problem solving independently identifies and resolves problems in a timely manner; escalates when necessary.
  • Project management experience, PMP certified preferred
  • Thinks strategically and critically in building long-term plans
  • Understands broader strategic context of initiatives and project work beyond own assignment
  • Strong planning and organization skills
  • Effective written and verbal communication skills
  • Effectively builds and manages relationships, partners and, networks within the organization
  • IT background preferred
  • In return, we offer you

    A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise.

    We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

    Furthermore, Philips University is available to all employees for learning and development opportunities.

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