As a Global HR Service Line Lead Global Mobility you will act as an functional expert on Global Mobility process and be fully responsible for the end-to-end process design and development.
As part of your role you will drive integration, standardization and sustainability across all business process within Global Mobility and the given HR Technology (AssignmentPro, Workday).
You will work closely with different stakeholders and Service Line representatives in the Hubs / Front Offices to further enhance an effective and efficient end-to-end delivery process as part of GBS HR ExcellenceThe role is directly reporting to the Global Head GBS HR Operations and functionally reporting to Global Mobility Leader.
This position reports to
Global Head GBS HR Operations and functionally reporting to Global Mobility Lead
Contributes to plan and develop a GBS HR Operations Strategy and Roadmap for Global Mobility service line from as-is to to-be state and is committed to implement the same.
Leads the design and delivery of sustainable end-to-end service processes, ensuring alignment with the relevant global Expert teams, other service lines and stakeholders
Acts as design authority for service within Global Mobility. Interprets and defines the end-to-end process requirements for the global business service environment and ensures the service processes are developed and implemented accordingly and in line with the global operational needs
Encourages behavioral change to continuously improve service line delivery e.g. via training or communication campaigns.
Facilitates the sharing of best practices, and ensures harmonized and standardized processes throughout HR Global Business Services (GBS) in order to deliver consistent, high-quality support to the business
Establishes and agrees the Key Performance Indicators (KPIs) for Global Mobility service line, supports the implementation of tools to track these and monitors process efficiency and effectiveness on an on-going basis.
Detects and analyses quality issues and drives process improvements on a global level
Ensures a high degree of customer orientation. Drives the enhancement of the Customer Experience Journey, analyzes received customer feedback and drives actions accordingly.
Builds and maintains sustainable relationships with key stakeholders
Supports cross collaboration within GBS HR Operations and other HR functions to optimize processes and therewith promoting synergies.
Identifies deficiencies in daily business and solves them autonomously
Together with the Service Line Delivery teams, analyses quality issues and leads continuous improvement projects to develop process delivery globally
Ensures consistency among assigned and related HR processes, and compliance with Group and external legal and regulatory requirements
Sets targets and manages performance for direct reports. Leads the team by example and the required cultural sensitivity
Proven track record in human resources leadership role or HR project management
Experience in a HR Shared Services environment for a global company, At least 3 years of global mobility experience or in a related field such as dual country employment taxation, immigration or international relocation
Bachelor’s Degree (or equivalent) in Human Resources, Administration or other relevant field
Strong communication, leadership and stakeholder management skills
Detail and solution oriented approach with the ability to think innovatively
Ability to build relationships and work effectively across various teams, geographies & cultures as well as independently
Good project management skill would an advantage
Knowledge of AssignmentPro and Workday would be an advantage