Service Architect
Sowelo Consulting sp. z o.o. sp. k.
Kraków, Poland
7 d. temu

Do you like new challenges?

Would you like to join a business that serves world's commodity and derivatives trading on over 30 global exchange?

We have a job for you.

For our Client, a leading provider of trade access to foreign exchange markets, we are looking for a Service Architect.

The job is located in Krakow, Poland.

Your tasks will include :

  • Organization design, process engineering and reporting.
  • Design and ownership of tools, reporting, process and procedure definition
  • You will manage and build new resilient and repeatable service models
  • You will be responsible for managing escalations from Service Design and Transition stakeholders
  • As an expert, you will manage Service Design and Transition processes and deliverables
  • We would like you to identify and deliver Continual Service Improvement initiatives across processes, procedures and tools
  • You will be responsible for ensuring alignment to business objectives and taking ownership of service performance reporting
  • We'd love you to have :

  • 5+ years of experience of designing and implementing ITIL v4 (or v3) processes into agile service organisations
  • ITIL v3 Intermediate qualification (Service Lifecycle category) or higher
  • Ability to provide documentation (service transition, period reporting, business case propositions)
  • Experience with at least one of these fields : servers, networking, data centre, desktop services, collaboration
  • Fluent English (C1)
  • Strong analytical, presentation and organization skills along with skills in communication, negotiating and influencing, problem solving and multitasking
  • What skills will be nice to have :

  • Working in a busy operational department with multiple stakeholder engagements
  • TOGAF or other architectural qualification
  • Experience working in a regulated financial services business
  • Experience working with information security frameworks such as SSAE18 or IS27001
  • Sounds interesting? Send us your CV by applying on this page

    If you have any questions, please contact Monika Adamska :

  • 48 536 774 345
  • The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document : "Information regarding the processing of your personal data".

    There you will find how your Personal Data is being processed and what your rights are in connection to this.

    The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered seat in Cracow (Limited Partnership) registered in National Court Register (KRS) under no.

    0000680493, Sowelo Consulting spółka z ograniczoną odpowiedzialnością (LLC) with its registered seat in Cracow registered in National Court Register (KRS) under no.

    0000671136, our Employees and Subcontractors (jointly referred to as the Company).

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