Service Delivery Manager
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Kraków, małopolskie, Polska
3 d. temu
source : Praca

As a Service Delivery Manager, you will be responsible for managing a global team of Webmasters Analysts,

Subject Matter Experts (SMEs) and Team Leaders. We are looking for a person with strong understanding of

online & digital marketing. This person should have good understanding on working with targets, meeting / exceeding client expectations and building rapport skills - ability to communicate effectively

with senior management. In this role you will work closely with internal staffing clients - ability to communicate complex analytics in a structured and clear manner.

  • Take complete ownership and accountability for delivery of operational metrics including CSAT, SLAs and Capacity utilization for your teams.
  • Manage service delivery team and project budget in the cost-efficient manner.
  • Devise daily, weekly, monthly, quarterly strategies to meet client SLA targets and expectations.
  • Develop new ideas and strategies to maintain or improve on the quality-of-service delivery.
  • Ensure high quality of delivery and performance by monitoring progress towards goals from the entire team including Team Lead, QA, Trainers, SMEs and other Support Teams.
  • Engage the team and ensure a cohesive and collaborative work environment by motivating, inspiring and coaching overheads.
  • Oversee project training and development initiatives to ensure that employees personal and organizational skills, knowledge and abilities are constantly enhanced.
  • Ensure bench strength and attrition are under control and do not impact operational excellence.
  • Bachelor’s degree or equivalent practical experience preferred.
  • 6-8 years of total relevant work experience, with at least 4+ years in Digital Marketing, Digital Campaign management and / or Business Services field.
  • At least 4-5 years of managing Teams.
  • Experience working with large volumes of data and data analysis.
  • Proven track record of exceptional performance and high productivity.
  • Good analytical and problem-solving skills combined with good feedback & coaching skills.
  • Ability to manage multiple tasks and competing priorities effectively under pressure and short timelines.
  • Attractive salary and stable job offer- employment contract.
  • Medical care with dentist for you and your family.
  • Cafeteria benefits & multisport card.
  • Recognition program.
  • Opportunities to grow internal promotions in Poland & abroad!
  • Opportunities to develop co-financed training programs, free training platforms : UDEMY, Busuu.
  • Opportunity to make a difference : volunteering programs.
  • Great atmosphere.
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