Customer Operations Specialist
Shell
Krakow, Poland
1 d. temu

Be the first point of contact for Customers

Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards

Provide assistance to customers in self-service mediums and assist customer to complete transactions

Record and follow up all customer contacts in customer facing systems

Liasing between customers and supply chain departments in coordination of delivery process

Proactively communicating to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order

Supporting in the resolution of delivery queries

Have an impact on relations with the business customers

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