Software Engineer
Alvaria
Krakow, PL
2 d. temu

Job Description

From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers.

We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences.

Our flexible, highly scalable applications for interaction management, IVR / self-service, chatbots / AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.

Make a Difference

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world.

They love innovation, challenges and empowering our customers to engage seamlessly and efficiently every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers.

If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you’ll work with smart and motivated people to make a difference for the companies we serve.

GENERAL SCOPE & SUMMARY

A Software Engineer contributes as a team member for the development of a specific product component, responsible for design documentation, implementation, unit testing and defect resolution with coordination and direction from a Senior Engineer or higher.

The Software Engineer will be responsible for handling customer problems in real-time and developing code fixes or enhancements to be included in future code releases.

The job requires close interaction with the development, QA, Support and Professional Services teams. The Software Engineer leverages computer programming languages and other specific technologies required to develop and maintain the component at a advanced level.

PRIMARY ROLE & RESPONSIBILITIES

  • Analyzes, designs, programs, debugs, and does ongoing modification of software components.
  • Code may be used in commercial end-user applications, prototypes, or in test tools or other supporting programs.
  • Using the required programming languages and other technologies, writes code, completes programming, and performs testing and debugging of applications.
  • Conducts technical investigation of product defects raised by customers or other internal groups like QA or Support.
  • Creates hot-fixes, update packages, code mods or service packs as appropriate and delivers code to QA for testing following schedules provided by management.
  • Works on product enhancement requests to enhance product functionality as needed under guidance of senior staff.
  • Develops and / or executes implementation according to project plans and priorities.
  • Provides estimated timelines for fixes.
  • Follows processes, guidelines, procedures and best practices that have been defined by senior staff and management.
  • Qualifications

    SPECIALIZED KNOWLEDGE & SKILLS

  • Knowledge of engineering tools, methods and processes.
  • Ability to communicate complex information to internal audiences.
  • Strong customer service and teamwork skills.
  • Professional demeanor to maintain and enhance relationships.
  • Works on projects of moderate scope and complexity.
  • Ability to use technical concepts to solve moderately complex problems.
  • Ability to independently provide solutions to problems of moderate scope where analysis of situation or data requires a review of identifiable factors.
  • Works independently or as team member on projects and problems of varying complexity.
  • JOB REQUIREMENTS

  • 1+ year of experience
  • Experience with the following technology suite : C++ 17 Linux SQL Basic Python
  • Experience working with algorithms and data structures
  • 1+ years experience debugging
  • Excellent English skills, both written and verbal
  • DESIRED SKILLS

  • Experience with any / all of the following : gTest / gMock Python3 PostgreSQL Git GNU tools (g++, gdb, gcov, valgrind) DevOps experience
  • REMOTE

    Noble is an equal opportunity / affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group. Apply now

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