NOC Engineer
Symantec
Masovian, Warsaw
8 d. temu

Responsibilities :

  • Monitor and support Symantec Web Security Service (WSS) Cloud production systems and networks using proprietary and third-party tools
  • Identify, triage, resolve, and escalate production-related issues in a timely manner
  • Perform system and network administration tasks
  • Interact with Customer Support regarding customer issues
  • Interact with Network Engineering, System Administrators, and other technical organizations
  • Create, assign or escalate incident tickets to proper entities
  • Remedy all Service Desk tickets within the Administrator's capacity
  • Work within the pre-defined SLA matrix
  • Create and maintain documentation as needed
  • Qualifications :

  • BS or BA in a computer field preferred
  • Symantec WSS product knowledge preferred
  • Experience with network and web protocols is requiredHTTP / HTTPSIPSec / SSLBGPTCP / IP
  • System (R / O access) requiredCOEJunOSIOSSGOSUbuntu
  • System Administration experience on Linux / UNIX systems is required
  • Experience with network vendor equipment such as Cisco, Juniper, Foundry, F5, etc are required
  • Excellent communication skills (Written & Verbal) are required
  • Excellent troubleshooting skills (includes extreme attention to detail and a very logical mindset) are required.
  • Server +, Linux +, or another Linux System Administration certification is preferred
  • Experience with trouble ticketing systems is preferred
  • 2+ years experience working in NOC environments. Experience in NOCs for network centric services (cloud, CDNs, ISPs, etc.) is preferred
  • Familiarity with server and network monitoring tools, i.e. Zenoss, Solarwinds, Nagios, is a plus
  • Scripting / automation ability is a plus
  • Experience with protocol analysis and troubleshooting tools - tcpdump, wireshark, etc - is a plus
  • Experience creating Technical and KB-centric documentation is a plus
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