Glovo is a Barcelona based start-up that is transforming the way consumer access to local goods, enabling anyone to get nearly any product delivered in less than 60 minutes.
We are present in Spain, Italy, Portugal, France, Argentina, Chile, Bolivia, Peru, and many more to come! Glovo’s on-demand mobile application connects customers with independent local couriers, who acquire goods from any restaurant or shop in a city and also deliver urgent packages for a variable fee.
Join us as a Glover Operations and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.
We are looking for an outgoing recent graduate who loves helping people and who is ready for a challenge!
You will :
Recruit, train and onboard the entire fleet of Glovers (our couriers) in the new city
Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Glovers
Have a Data sensitive approach, making sure that all the information is transferred to our database and reports
Be responsible for all documentation and contracts of Glovers in the city
Be there for the Glovers when they need support
Take care of procurement, ensuring that all Glovers receive the work kit and are ready to spread the Glovo brand
Ensure that all Glovers are properly trained and prepared to provide feedback to the Fleet Operations Manager
Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
Communicate effectively with the local Operations Manager on customer support processes and operations
Improve processes on behalf of Glovers through projects (when necessary)
Good communicator with ability and agility to solve problems
Being highly motivated to work for a fast-growing startup
Have previous experience in on-demand fleet management is a plus
Basic Excel and Data Interpretation Skills
Enjoy learning and adapting to new technologies
Have initiative, be proactive and autonomous - Glovo is also yours!
Have good energy and like what you do, even on bad days
Communicative in English
Our core values are very important to us :
Gas : We think big and take calculated risks to go for all business opportunities, no matter how challenging they are! We work hard as a team and execute fast.
Everyone Wins : We are here for the long run. Glovers, Partners, and Users are in the very center of everything we do. If they win, Glovo wins.
So for every decision, we make sure we are positively impacting them.
Good vibes : Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic no matter what, infecting each other with positivity, joy, and the desire to spend time together.
Stay Humble : Always act humble : Everybody must roll up their sleeves and get their hands dirty to make our big plans a reality.
We are tiny! We are conscious of how big the opportunity is and how much we’ve got left to do.
Glownership : Act as one company one team : Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role;
help before you are asked. Everything you need to make things happen, you do it. Glow it!
If you believe you match these values, we look forward to meeting you!
A seat on the rocket ship, an opportunity to work closely with all the departments at Glovo
Scale with a rapidly growing startup, with tons of opportunity for growth
Work in an international, dynamic and passionate environment, and play a role in transforming how we access our cities
Competitive salary based on experience