As a Customer Support Manager you will be responsible for managing a high-performing team providing support and assistance for the customer facing digital channels using manufactured products.
It’s going to be entirely new team in Szczecin office therefore the first task for the manager will be to build the core team of expectedly 6-
8 people and orchestrate the transition of support tasks from other team(s). This gives the manager a unique opportunity to set the right team, build the right processes and lay out the foundation for future success of the team, in a growth area where new channels, services and products ongoing will be added and evolved.
The team will acts as a 1st level support and will escalates to other organizations for more complex issues but always with responsibility to oversee that final response is eventually provided in satisfying and due time.
To be successful in this role you need to have proven experience in leading and facilitating best in class customer experience in SSC / BPO environment.
We are looking for true people leader with ability to drive continuous improvement of processes and human capability. You need to be self-
motivated and target driven - proactive team-player and enthusiastic with good attention to detail and willingness to take ownership. Fluent English is a must.
Our Client offers a unique opportunity to drive and champion a successful team within the business, building on the existing operations whilst create the improvements for the future.