IT Specialist with French
Kraków, Małopolskie, Poland
1 d. temu


  • Providing local IT support for employees in GBS office, including support, setup, and installation of OS / Hardware
  • Contributing to the delivery of Level 1.5 support for selected applications (LMS, SAP, EDMS, SharePoint) or supports process area (Knowledge management, Service Request management)
  • Contributing to identifying and driving the implementation of any improvements that help maximizing the efficiency and effectiveness of Service Desk service delivery
  • Acting as Incident Manager proactively monitoring all active IT incidents ensuring on target resolution
  • To be successful in this role, your experience should include

  • Professional experience : min 2 years, preferably with end-user support in an international service desk
  • C1 level of English and French
  • Any IT related education is an advantage
  • Working knowledge of key IT processes around service delivery and operations, especially Incident Management, Knowledge Management, and Service Request Management
  • Very good knowledge of Windows 10, Active Directory, SharePoint, Office 365, ITSM system
  • Any IT related education is an advantage
  • Excellent analytical and problem-solving skills
  • Technical understanding and desire to learn more
  • Able to work efficiently in multinational & virtual team
  • Positive attitude and maturity
  • Ability to deliver at high speed and cope with stress
  • Our promise to you

    Lundbeck offers an energizing workplace built on a flat structure and open culture that will allow you to have a visible impact on how things are done.

    We encourage a collaborative working environment while offering numerous development opportunities for our employees (including training, talent programs, and international assignments).

    We balance interesting, challenging, and rewarding work with many initiatives and programs focused on well-being, especially in the area of mental health.

    Your dedication is crucial - that is why you can expect us to be committed to your progress, so you can stay committed to our purpose.

    If you are looking for meaningful work and inspiring purpose in your professional life Lundbeck GBS Krakow is the place for you.

    Develop your career and be your best!

    Highlights of selected benefits :

  • Flexible working arrangements and top-notch equipment
  • Private healthcare and life insurance
  • Employee capital plans (retirement saving system)
  • Unique recognition system with attractive rewards
  • Cafeteria program
  • Holiday bonus for when you’re out of the office
  • Comfortable and modern office with well-equipped relax rooms
  • Robust integration and event framework
  • and more!

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