The Technical Support Specialist has the responsibility for supporting internal clients on Onekey subjects.
He / she ensures that the support process meets high quality standards aligned with users requirements and expected procedures.
He / she interacts with the requester by phone, email and ticket to discuss current issues.
He / she cooperates with IQVIA internal teams like Exploitation, Implementation, Development and Governance teams.
OneKey Web is a robust web portal that provides access to comprehensive data on over 9 million healthcare providers (HCPs) and 680,000 healthcare organizations (HCOs), including the affiliations linking them together.
With OneKey Web, our clients gain insights to improve the performance at every level of their organization.
Core Responsibilities :
QUALIFICATIONS & SKILLS
Technical skills and knowledge
Personal skills and behaviours