OneKey Technical Specialist (Software Devl Analyst 1)
IQVIA
Warsaw, Poland
1 d. temu

THE ROLE

The Technical Support Specialist has the responsibility for supporting internal clients on Onekey subjects.

He / she ensures that the support process meets high quality standards aligned with users requirements and expected procedures.

He / she interacts with the requester by phone, email and ticket to discuss current issues.

He / she cooperates with IQVIA internal teams like Exploitation, Implementation, Development and Governance teams.

OneKey Web is a robust web portal that provides access to comprehensive data on over 9 million healthcare providers (HCPs) and 680,000 healthcare organizations (HCOs), including the affiliations linking them together.

With OneKey Web, our clients gain insights to improve the performance at every level of their organization.

Core Responsibilities :

  • Providing support for internal users.
  • Interact with client by call / email / ticket to discuss support cases.
  • Report all support activities in relevant tracking system.
  • Use Oracle SQL to collect / analyze data stored in our internal DB.
  • Work on IQVIA internal tools to analyze data delivery process
  • Keep himself updated on OneKey products and services.
  • Develop, share and capitalize his / her knowledge.
  • Train users or co-workers on different support cases.
  • QUALIFICATIONS & SKILLS

    Technical skills and knowledge

    Essential

  • Bachelor degree
  • Fluent English written & spoken
  • Interaction with client
  • Problem solving
  • Knowledge of database (Oracle).
  • MS Windows & MS Office tools
  • Desirable

  • 1-2 years of experience in similar role
  • CRM knowledge and understanding
  • Pharmaceutical industry knowledge
  • Software Development Life Cycle
  • Personal skills and behaviours

  • Involvement
  • Client communication
  • Self-organization
  • Attention to detail
  • Analytical Capacity
  • LI-MS5

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