IT Service Desk Agent with Portuguese

Capgemini

Katowice, PL

5 d. temu

Recruitment process for this position and onboarding trainings are conducted online. What do you need to start?

Fluency in Portuguese (at least C1) and good knowledge of English (at least B2) mandatory

Knowledge of any of the following languages : French / German / Italian / Spanish will be an asset

Any prior IT-related experience would be an asset

Flexible to work in Shifts (24 7)

Must be able to learn and support new and quickly-changing technologies

Familiarity with a wide range of standard office automation products

Sound demonstrated knowledge of Service Desk procedures and process

Ability to prioritize workload to best meet customer requirements

What duties will help you grow?

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet

Provide helpdesk support and resolve problems to the end user’s satisfaction

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients etc.

Perform advanced troubleshooting and redirect problems to appropriate resource

Registering an incident and / or Service Request reported via email / phone in the ITSM Tool

What have we prepared for you?

Space where you can develop yourself :

Development programs, external courses & conferences, co-funding for certificates, NEXT platform with free access to TED talks, Coursera materials, articles and virtual trainings : MS Azure, AWS, Google Cloud or ServiceNow.

You will have possibility to join various technical communities.

Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

Our legendary atmosphere :

We don’t have s rigid dress code, but what we do have are awesome communities and world changing initiatives. There’s always someone happy to start a day with a cup of coffee with you even virtually! We are a big company with unique atmosphere we make friendships, share important moments, and simply like each other!

A lot of benefits :

Well-being package (private medical care, additional life insurance & StayWell helpline).

Referral bonuses for recommending your friends to Capgemini.

Inspiro Audiobooks & MyBenefit access.

Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services part of business unit called Cloud Infrastructure Services.

Do you have any additional questions about our job offers? Check our Instagram ( capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours .

Then, you can speak directly with our recruiters via Messenger.

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