Job Description :
Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you.
With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
3M’s culture is driven by curious, spirited and collaborative people who are constantly asking What if?’ And the many talents of 3Mers around the globe have me incredibly excited about what’s to come next.
Kristen Ludgate, senior vice president of Human Resources at 3M The Impact You’ll Make in this Role As a Quality & Process Leader will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
This position reports directly to Change Delivery Manager. As a Quality and Process Leader you will join Change Delivery team in Global Servicer Center Poland and will serve whole GSC population with your expertise.
The purpose of the position is to embed excellence in to how we provide service to our clients with understanding and developing of business process management principles among operational experts in GSC.
Your work starts with service transition, where you acting as a transition stakeholder, need to secure process definition, documentation and appropriate measures are clearly defined and implemented.
All finally concluded and managed in our service catalogue which creates foundation for our service portfolio management.
You will maintain that portfolio for completeness and data quality ensuring full visibility for our scope to stakeholders.
Once process is transitioned you will have to build in process measures in our monitoring system, so we can manage our operations via data daily and from anywhere.
This means you own measurements of vital aspects of service performance and are able to proof excellence in front of our clients.
Embracing red in service is a counterbalance attitude, so once you see something goes wrong with service results, immediate activation and facilitation of the teams, leading to correction will be your activity.
Beside of actioning your role is also related with developing right skills and competencies needed among experts in process.
So make sure below sounds familiar to you : Data Analytics Knowledge Transfer Business Process Management Perhaps you have some experience in process mining?
That creates an extra argument. Daily, you will work with GSC Poland process experts and leaders. Pretty often with your counterparts in other centres since unified global approach is crucial.
All work to be executed with principles of ISO 9001 standard since the site is certified. If you are process thinking, data oriented leading individual who wants to continue learning, value team work, respect and inclusion please come and join our team.
Your Skills and Expertise To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications : Bachelor's degree from an accredited university LSS certification (GB or BB) Experience in quality, process management related initiatives Working in regulated environment as a plus Additional qualifications that could help you succeed even further in this role include : Experience leading or participating in multi-functional and multi-location teams.
Strong functional or business experience with a proven track record of results and leadership credibility. Six Sigma GB or BB certification preferred (Lean, DMAIC), additional PM standard certification will be a plus strong organization and communication skills (interpersonal, written, team collaboration) at all levels and across organizations, including operating committees.
ability to tactfully influence, negotiate, and resolve conflicts in order to reach consensus. capabilities to effectively work with all levels of organization (including senior leadership) Process thinking approach and understanding of working with data Open minded for new industry best practices, willingness for individual continuous development Our offer : Attractive compensation Private medical care Life insurance Retirement scheme Multisport card Opportunity to work globally as part of an international organization Work in a dynamic, respectful, inclusive and friendly environment with open door policy Unique organizational culture focused on collaboration and problem solving Location : This position is based in Wrocław, Poland.
At 3M, diversity & inclusion are essential to innovation. We seek and value differences in people! As an equal opportunity employer, 3M will not discriminate against any applicant.
Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na : www.3M.pl Please note : your application may not be considered if you do not provide your education and work history, either by : 1) uploading a resume, or 2) entering the information into the application fields directly.
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