Customer Support Specialist
Poznan, Poland
3 d. temu

Recruitee develops the most innovative Recruitment SaaS platform to help companies worldwide hire better. Our recruitment software is used by over 2,000 amazing companies including Hotjar, Vice, Scotch & Soda, Greenpeace, and Bunq.

And for our international startup in the heart of Poznań, we are looking for a full-time Support Specialist!

We are looking for Candidates with Fluent English and German language skills. And our ideal candidate would have excellent communication and problem-

solving skills with previous experience in customer support, alongside a love for tech, and an eagerness to master the Recruitee software! You will be based in Poznan, Poland and will be part of the Support team based in Amsterdam.

You will report into the Head of Support also located in the Amsterdam office.

What you will do

Proactively handling questions and issues from our customers through our ticketing system

Provide friendly, precise 1st line support via Chat, E-mail and Phone

Being responsible for the care of our English and German-speaking customers

Knowing the Recruitee Product inside out, acting as the go-to person for users of Recruitee

Automatically gain a seat on the Product team (that’s all of us ) providing valuable insights and feedback on our software

What you’ll bring to the team

Fluent English and German language skills

1+ years experience in a customer service or support role

Experience using ticketing systems such as; Intercom, Zendesk, etc.

Top-notch verbal and written communication skills

Positive outlook and a sense of humour

You are tech-savvy and have the ability to relay complex technical concepts in a simplified way

Bonus points for ️

Experience working within an international team

Experience in a SaaS and / or B2B environment

What we offer

Salary range : 3500-5000 PLN monthly NET Employee Contract (umowa o pracę)

A product-focused company culture where your opinion matters

€500 travel budget to visit your colleagues in Amsterdam

€1000 yearly training budget to keep you sharp and in tune with trends

26 days of paid vacations

Private health care (LuxMed)

Fitness card (OK System)

Comfortable office in the heart of Poznań (Kupiec Poznański)

MacBook + displays

Did this get your blood pumping?

We’re on a mission to create the best recruitment software around, and we won’t stop before we achieved this. Are you feeling this? Join our team!

Recruitee is an Equal Opportunity Employer.

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