Customer Relations Specialist
Mercedes-Benz
Daimler,Warszawa, Polonia
11 d. temu

Tasks

At Mercedes-Benz Australia Pacific Pty Ltd (MBAuP) we pride ourselves on our reputation for service excellence and our care in providing flexible, innovative and tailor-

made solutions. Are you IN for change?

We have an exciting opportunity for a Customer Relations Specialist to join our Customer Assistance Centre team, responsible for ensuring customers across MBAuP receive exceptional sales, after sales service and support.

Working closely with our authorized retail network, brand colleagues and key business stakeholders, this role provides the opportunity to resolve customer’s issues in a way that reinforces our brand promise leading to lifelong customer advocates, and ultimately increased vehicle sales.

While providing the best customer experience each and every time, the key responsibilities include :

  • Resolve high priority customer concerns via phone, mail, fax, email, social media and internet instigated enquiries
  • Provide specialist technical support to the authorised retail network
  • Review goodwill financial support to our customers
  • General administration and correspondence
  • Managing executive cases
  • Support to the Customer Assistance Centre Manager where required, such as working through daily stats reports, executive reports, etc.
  • Assist dealers in reaching Customer Satisfaction Index targets through process related support and education identified from external reports
  • Qualifications

    A successful candidate for this role will have a proven track record of exceeding customer expectations and providing exceptional service.

    Essential to this role is strong communication skills, both written and verbal, and the ability to multi-task and remain calm under pressure.

    Existing technical knowledge of our vehicles and services are preferable and worked in a similar role with a minimum of 3 years will also be highly regarded.

    Most importantly, we’re seeking someone who is passionate about our brand, our service and driving our success.

    If you’d like to kickstart your career with Mercedes-Benz, this is the right role to do so. To be considered for this role, please apply by Sunday, 20th January.

    This is a local, permanent role. You must have a permanent working visa for Australia / New Zealand to be able to apply for this position.

    At Mercedes-Benz Australia Pacific, we believe our people make the difference. We proudly offer generous employee benefits, such as discounted car leasing and purchase options, on-

    site parking, employee assistance programs and much more. We are an equal opportunity employer and value diversity at our company.

    We are proud to be recognized as a Workplace Gender Equality Employer of Choice and we support a flexible and progressive work culture.

    We actively recognize our committed people through Employee Recognition and Reward programs. We also provide exciting learning and career development opportunities.

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