Citigroup's Technology Infrastructure organization provides worldwide support to Citigroup businesses in the areas of network & telecommunications support, systems and application services, and data center operations.
With a global network spanning more than 100 countries, Citigroup Technology Infrastructure provides Citigroup internal business clients with local and cross-
border technology infrastructure services and integrated reporting and management of their networks and data centers. Scope of Work
They must make basic decisions on where the device is in the environment and what classification the device should fall under to choose the appropriate template.
In addition they have input into how these migration templates can be further standardized or where design issues may exist.
As the senior change team technician they are expected to have in-depth knowledge of the technologies they are deploying and how Citi intends to use them.
This requires multi-tasking across several changes at the same time. Good time management, customer service and organizational skills are required to ensure precise implementation steps and test plans are implemented and reviewed for accuracy.
This involves proper planning and technical execution during specific time windows to limit network and application impact.
This person will also be responsible for basic troubleshooting of these scripts and standard documentation when scripts fail to work properly.
This person would accept escalation from change team technicians on these issues and escalate any they are unable to resolve directly to various tool support teams.
These escalations must include a solid understanding of the technology in use and the environment. These technical details must be gathered proactively by this person and presented in a clear and concise manner to the escalation point for immediate review and analysis.
Lead informal training sessions with the change team technicians and Global Level 2 teams.
Networking : overall knowledge on network platform, high level of network topology, protocols, routing, switchingStrong working knowledge in the following :
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