In January 2014 we have created a regional HR boutique providing recruitment & consulting services in Central Eastern Europe.
After a few years of successful delivery in the area of Sales & Marketing, Engineering and BPO / SSC in February 2019 we became part of L.
M. International Group. We are proud to call ourselves Experts in recruitment for the BPO / SSC sector.
Currently for our Clients from the BPO / SSC sector we are looking for talented people with foreign language skills who are ready to begin or continue their professional career in international structures.
Customer Service Team Lead
Managing all operational activities of the team members
Ensuring that customer inquiries are attended on time
Supporting and guiding all team members in order to have the operational results achieved
Stepping in to attend to customers that are proving difficult to team members and resolving their complaints
Act as point of escalation, and further escalate when required
Monitoring employee productivity and generate appropriate progress reports,
Tracking and analyzing key operating metrics
Minimum 2 years of relevant working experience,
People management experience with good coordination skills,
Proficiency in business English and German or only English,
Excellent communication skills, strong customer service orientation and proactive way of working,
Strong user knowledge of Microsoft Office,
Attention to detail and strong analytical and problem-solving ability.
Our Client offers :
Stable employment in an international company,
Possibility to use foreign languages every day,
Professional development in a dynamic business,
Attractive package of benefits (medical care, life insurance, MultiSport card, bonuses),
Clear career path