Customer Service Team Lead
CEE Experts by L.M. International Group
Kraków, PL
‎17 godz. temu
source : FACHPRACA

In January 2014 we have created a regional HR boutique providing recruitment & consulting services in Central Eastern Europe.

After a few years of successful delivery in the area of Sales & Marketing, Engineering and BPO / SSC in February 2019 we became part of L.

M. International Group. We are proud to call ourselves Experts in recruitment for the BPO / SSC sector.

Currently for our Clients from the BPO / SSC sector we are looking for talented people with foreign language skills who are ready to begin or continue their professional career in international structures.

Customer Service Team Lead

Responsibilities :

  • Managing all operational activities of the team members
  • Ensuring that customer inquiries are attended on time
  • Supporting and guiding all team members in order to have the operational results achieved
  • Stepping in to attend to customers that are proving difficult to team members and resolving their complaints
  • Act as point of escalation, and further escalate when required
  • Monitoring employee productivity and generate appropriate progress reports,
  • Tracking and analyzing key operating metrics
  • Requirements :

  • Minimum 2 years of relevant working experience,
  • People management experience with good coordination skills,
  • Proficiency in business English and German or only English,
  • Excellent communication skills, strong customer service orientation and proactive way of working,
  • Strong user knowledge of Microsoft Office,
  • Attention to detail and strong analytical and problem-solving ability.
  • Our Client offers :

  • Stable employment in an international company,
  • Possibility to use foreign languages every day,
  • Professional development in a dynamic business,
  • Attractive package of benefits (medical care, life insurance, MultiSport card, bonuses),
  • Clear career path
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