Network Service Engineer
Warsaw, MZ, PL
3 d. temu
source : equest

Network Service Engineer Based in Warsaw we are looking for a Network Service Engineer II (f / m / d) : This is the position into the NOC - Support Engineering department.

Network support engineers (f / m / d) are responsible to operate, monitor and support Equinix networks in EMEA region.

Performs 1st and 2nd level troubleshooting, using tools and utilities to resolve system / network performance and related system / network issues.

Drive continuous service improvement working closely with the Service Delivery Team to insure the best quality of service to our customers. Responsibilities

  • Performs network monitoring : monitors network devices, software health and network tools health checks.
  • Monitors the network tools and reports any device or software outages, prioritizing the issues

  • Troubleshoots network problems and outages and provides Level 2 Network Triage support.
  • Provides escalation level support for Tier2 and Level 2 team.
  • Applies the published work around (S & W and H and w) to get the customer issue resolved within the SLA’s as expected.
  • Provides feedback to the various vendors on hardware and software to improve supportability.
  • Publishes and manages the NOC checklists.
  • Delivers reports and metrics on incidents and events.

  • As part of the Major Incident Team performs Alert monitoring and Incident communication actions :
  • Creates and reports tickets for events and incidents.
  • Owns incident bridge setups, escalation calls and cross-functional coordination to drive for a quick closure of the incident or trouble ticket.

  • Identify operational issues and suggest design alterations to address these issues.
  • Working in a distributed EMEA Network operations support team.
  • Schedule network maintenances and upgrades when appropriate.
  • The role is on 12 hrs shift and in office environment
  • May perform other duties as assigned. Requirements Essential
  • Fluent English and Polish as a must have requirement
  • Bachelor’s Degree in Computer Science, Computer Engineering or related discipline
  • Experience in previous NOC
  • Multi-Vendor basic knowledge in Ciena and ECI required, Juniper, Cisco desirable
  • Developed knowledge of protocol : OSPF, BGP, VRRP, MPLS, Ethernet
  • Developed knowledge Optical Transport Network, Routing, Redundancy and Transport Protocols like OTU, DWDM, SDH
  • Applied knowledge of LAN, WAN, internet technologies
  • Must be able to manage multiple task concurrently, work under deadlines, and be able to produce under a mission critical environment.
  • Fluent in English
  • Project planning and management skills, including ability to identify and assess risks
  • Team spirit
  • Excellent presentation skills Desirable · Skills on UNIX, Linux and monitoring tools · Security background configuring Firewalls We offer :
  • work in a renowned company on the basis of an employment contract;
  • salary package adequate to experience and qualifications;
  • opportunities to develop expertise and skills in colocation-related issues and telecommunications services through access to cutting-edge technologies and server / network hardware;
  • support in acquiring new professional competencies and qualifications by participating in internal training programmes;
  • work in offices located in downtown Warsaw;
  • private medical care package
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