Analyst Collections with languages
Do you like international environment and working with foreign markets? Are you interested to master your English by communicating with our business partners and with various of management levels?
Would like to chip in with your skills of handling ageing and reconciliation, also practice your negotiation skills? You are looking for right place, we will equip you with various of trainings (soft skills, IT tools, excel, ERP.
which can help you to become part of our team.
What you will do
Collections Analyst is the right position for you if you would like to take over a role where you can use your communication skills and that is close to business and finance.
In our Business Centre this position belongs to the Order-To-Cash (OTC) department. We are responsible for collection of past due amounts from our customers.
We are the first point of contact for situations related to accounts receivable and are driven by our cash related goals.
Our Cash Collections team works to maximize the timely collection of cash from our customers around the globe, through the effective management of enquiries made and received by telephone.
We work to keep our aged debt to a minimum through timely action of outstanding debt.
What you will do
Handling collections management for portfolio of customers with basic and medium level of difficulty, mainly by outgoing calls to customers before and after the due date of the invoice, combined with reminder emails and dunning letters (in line with pre-defined collections strategy)
Determining reasons of non-payment from customer side, and properly codifying these reasons in the respective IT tools used for cash collections purposes, analyzing repeating reasons, and proposing the ways for their elimination
Registering customers’ disputes for the assigned portfolio of customers, as well as doing follow-up for disputes submitted to her / him from lower levels (from Collections Coordinators)
Handle inbound calls from respective segments of customers
Process customers’ refunds to customers in case of overpayments and other customer claims
Support Cash Application teams by contacting assigned customers, and clarifying with them allocation details for received cash and unallocated credit notes issued
Support Cash Application by research of more complex and complicated cases by doing customer account reconciliation, and clarifying it with the customers
Propose write-offs, going legal and / or submitting the case to external collections agencies if cases are not collectible by early collections methods
How you will do it
Relevant work experience in the Finance area (Collections / Customer care / Sales department)
B2 level of English, other language B2+ (German, Norwegian, French, Spanish : C1)
What will you learn
In this dynamic position we will provide you soft skills training, where you will learn how to communicate effectively, and accurately and how to use negotiation skills.
Also, you can create relationship with our business partners, which will help you in future negotiations. After couple weeks of cost scrip training, you will understand various processes of ageing, reconciliations, how to operate various of tools and knowledge of your excel skills.
Besides a very pleasant and international work environment Johnson Controls offers various opportunities for future growth, a competitive salary, monthly bonus, fully covered meal vouchers, monthly free workplace massage, winter vitamin package, onsite FIT days and a flexible benefit allowance so you can choose to tailor the rest of the benefits to suit your individual needs.
Who we are
Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable.
Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure.
We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.