Customer Service Specialist with French
6 d. temu

Job Description

Customer Service Specialist

New Centers of Excellence in Łódź, Poland

At Philips, we have a 125 year history of creating meaningful innovation. These innovation and the quality of our products but also our services has always been a top priority.

Within our Centers of Excellence we bring together supporting roles within Finance, Procurement, Customer Service and Supply Chain, enabling you to have a career in an international, cross functional environment.

In this role you will be responsible for

Enabling the smooth operation of the service business by providing support related to installed base and contract management functions, coordinating spare parts and returns process as well as coordinating accurate and timely case closure, invoices and cost assignment to customer contracts.

You are responsible for :

  • Contract management : creating, renewing or ending the service contracts in the management system and connecting the correct installed based product;
  • adding the agreed contract features relevant for appropriate services execution, pricing and billing information

  • Service parts management : coordinating the effective flow of spare parts to fulfill services events on time; ensuring that the right spare parts have been ordered from internal supplier and delivered on the requested moment at the right location;
  • monitoring and controlling the return of spare parts to the vendor

  • Service work order and billing management : checking and processing exceptions handling for customer cases to ensure completion within service level agreements;
  • ensuring correct cost allocation; resolving incomplete cases by correcting errors to ensure integration with financial processes

    To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree in business or related field
  • Professional experience in fields related to in customer service or supply chain or accounting operations
  • Fluent English and French
  • Comprehensive PC skills, knowledge of SAP would be an advantage
  • Good organizational skills and attention to details
  • Problem solving mindset with ability to identify improvement opportunities
  • Strong interpersonal skills and the ability to work well as part of a team
  • Ability to multi-task and work in a fast-paced environment
  • Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity
  • In return, we offer you

    The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

  • Annual bonus based on performance achieved
  • Private medical care with option to extend it to family members
  • Benefit System cards
  • Discount for Philips’ products
  • Relocation package applicable for people moving in from outside of Łódź region
  • Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.

    Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

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