2nd Line Support Specialist with German
Miejsce pracy : Zielona Góra
You will provide excellent customer service and high quality technical support. Main duties include diagnosing and resolving technical issues individually and as part of a team via telephone, email and remote control, handling calls from first and second line team members, keeping documentation up to date, liaising with 3rd parties, administration via Active Directory and fulfilling other contractual service.
Solving variety of problems and incidents, performing daily technical tasks
Solving problems various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution
Applies understanding and knowledge of information systems products and services to assist users
Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems
Coordinates referrals to appropriate technical, professional, or service personnel
Receives and prioritizes issues and forwards using appropriate escalation procedures
All other duties as assigned
Very good (min. B2) spoken German and English
Good understanding of English will be a plus
Experience as 1st or 2nd line support engineer is mandatory
PC, printer and networking troubleshooting skills
Ambition to learn new products and skills and maintain a strong working knowledge of supported systems
Windows knowledge - Windows 7 and Windows 10
MS Office 2010 / 365, MS Outlook / Exchange knowledge
Good diagnostic, analytical skills & problem solving skills
Support should be provided in German according to customer needs
Ability to achieve Key Performance Indicator targets
Motivation to learn and work
to be self-starter and eager to improve their technical skills
Flexibility, passionated about IT world and having sense of humor
Good interpersonal skills
What we offer
At Atos, great working conditions will always come without conditions.
Shape the future of digital.
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
no dress code
extra social benefits
employee referral program
global IT projects
Apply to work at Atos
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.
Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
Atos Poland Global Services Sp. z o.o.
Atos is a global leader in digital transformation with 105,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries.
A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients.
Atos is an SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 indexes.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence.
Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.