Your new company
Our client is one of the largest banking and financial services institutions in the world, located in Kraków.
Your new role
The Lead Service Engineer / IT Service Owner (ITSO) role is responsible for administrative management of the LivePerson Messaging / Chat services within the Americas region.
This region services 3 countries at the moment : US, Canada and Mexico.
The ITSO will need to liaise with senior Platform Owners and with Senior Business Stakeholders (across different lines of business) periodically to ensure the service details documented correctly (e.
g. if service becomes more critical, if there are vendor issues to be dealt with, if there are platform requirements that need vendor input).
They should have good communication skills.
The Engineering Support role is responsible for live support of LivePerson service (trouble shooting system incidents and outages and managing to resolution) and environment support for LivePerson system (cert update, instance bring up / down etc), approval of change releases for LivePerson new version etc.
They will also need to understand at a high level the technical front end integrations and support models in place to help identify where issues could be taking place and identify what other teams may need to be involved in troubleshooting.
US hours support on will be needed!
Conversational Banking (Vendor LivePerson) - The mobile, web and social chat capability provided by the LivePerson service is being used in 24 markets with plans to expand further in existing markets and to additional markets with the business goal of helping customers by answering their questions quicker and helping them achieve their aims through straight through self-service, shifting them away from the higher cost and lower capacity voice channel in the process.
What you'll need to succeed
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.