Job Description Job Summary Logistics Field Service Engineers (LFSE’s) are primarily responsible for the installation, commissioning, testing and handover of Cognex designed systems and solutions to system integrators or direct end user customers.
This is a customer facing role that is expected to provide a high level of customer service and satisfaction. Typical Industry applications include : parcel and pallet conveyors, sorters, interfacing with in-motion scales, dimensioners, label printer / applicators, scanners and sensors and PLC controls software.
Essential Role Functions Plan and execute on-site engineering assignments such as installation, commissioning & fault finding of Cognex image-based identification and inspection systems.
Review and approve the operational quality of Cognex equipment and systems and instruct customers in the operation and maintenance of the system which was installed.
Interface with other roles to include keeping Sales and Service management informed of the project status, service issues, or potential new sales opportunities with the client.
Develop as required, appropriate on-site modifications / optimizations to electrical and / or mechanical systems to deliver end solution performance, in keeping with the initially designed solution specifications and engineering drawings.
attend appropriate training courses when necessary. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.
Essential Knowledge, Skills and Abilities Demonstrated ability to independently complete technical analysis on complex systems and correctly determine the appropriate course of action.
Ability to interpret engineering drawings (Mechanical & Electrical) Knowledge of industrial controls, networking and communications protocols.
Experience with installing and commissioning Electro-Mechanical systems and solutions. Ability to handle difficult customer situations Logical troubleshooting skills & sound judgment to determine appropriate course of action Excellent time-management & pro-active communication skills.
Ability to multitask and work under pressure situations demonstrating a flexible work style. Independent self-starter and worker, as well as a conscientious team player.
Dedicated, focused and with an eye for detail relating to Customer Satisfaction. Additional desired skills : Knowledge & Experience of Machine Vision Systems or Bar Code Reading systems in industrial automation or Logistics environments.
Knowledge and experience in basic Java scripting for data formatting and / or communications scripting and serial communications (ASCII).
or a combination of relevant technical education and 3+ years of relevant technical experience is required. Available to work some evening and weekend hours or varying work patterns depending on market needs.
Frequent overnights in Europe are common depending on project schedules and location of the role. Occasional international travel is possible to support global customers.
Ability to proactively and productively work remotely, as well as within a team environment. Must possess English language proficiency as a minimum for the role.
Valid Driver's License without restriction. Qualified applicants must legally be authorized to work in the country the role is in. Additional Job Description