Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.
In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more.
We do all this in 24 languages from 4 locations in Poland.
Join our global team and be part of technology transformation.
Who are we looking for?
Willingness to learn of contact center and networking solutions
Basic knowledge of IPT configuration
Good troubleshooting skills
Ability to work well on a team and independently
Flexibility and ability to cope with pressure situations
Strong attention to details and quality
Good English language skills
Very good interpersonal skills
Nice to have :
Education in a technical discipline (Computer Science, Telecommunication, Automation etc )
Good knowledge of Excel, programming in Java scripts, SQL database
Experience with project management
Creative problem-solving abilities
Understanding of ITIL processes
What will you do?
Troubleshoot daily problems with voice / contact center systems
Assist in telephony administration and troubleshooting of daily problems
Participate in transition and infrastructure projects
Creating telephony solutions based on specific requirements
Participating in network / telephony design and development
Act as an internally-facing point of contact to escalate technical issues, and communicate telephony statuses
Who will you be working with?
You will be working in the Global Telephony Team based in Poland, within the Cloud Infrastructure Services business unit.
Our main duty is supporting global contact center system in multiple locations like Poland, Romania, Spain, Netherlands, UK, India and US.
You will have the possibility to exchange your knowledge and experience with other support teams,
subject matter experts and architects across the globe in a variety of telephony infrastructure.
We deliver our services during business hours Monday Friday 8 : 00 18 : 00 and out of hours based on on-call duty.
Working with great people and in legendary atmosphere
No formal dress code
Annual family picnics
Unforgettable integrational events
Employee volunteering opportunities and interesting CSR projects
We value and respect diversity in terms of gender, nationality, roles, age, interests
Internal celebration initiatives : Children's Day, St. Nicholas Day and many more
Supporting employees' hobbies : Business Run, e-sport games, basketball, volleyball
Development in expert or leader competencies
Broad training offer with possible co-funding
Access to MIT Sloan Management Review Polska knowledge base
Introduction plan for new employees and Buddy Initiative
A wide range of instructor-led and e-learning trainings
Co-financing for post-graduate studies and courses
Many companies under one roof / internal headhunters
Internal development events : conferences, meetings, communities
Education First platform for learning English online
Bonuses, including those for new employees recommendation
Additional life insurance
Access to MyAudiobooks - Entertainment and personal growth in audio version
Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
Disability inclusion, assistive technologies, reasonable accommodations
Private medical care for you and your family
Bicycle parking and carpooling options
Free coffee, water, milk and wide range of teas
Anti-smog plants in offices