Customer Service Analyst
Citi
Poland, WM, Olsztyn
1 d. temu

Description

What would you do as a Customer Service Analyst?

  • Manage client relationships, ensuring all their queries are acknowledged, investigated and resolved;
  • Develop and maintain excellent client relationship;
  • Proactively review and resolve problems through analysis and liaising with internal teams and departments across the globe;
  • Support Clients to help them understanding their transactional and inquiry activity. Host review calls to discuss and analyze these and work with clients to improve their productivity & usage of self-
  • service tools where applicable;
  • Proactively inform customer about problems (system failures, market issues) and provide regular updates on their resolution;
  • Stay updated on all new market and regulatory requirements affecting client portfolio / base;
  • Escalate customer feedback, processing delays and errors appropriately;
  • Lead and participate in cross departmental initiatives;
  • Be involved and understand Monetary Claim issues;
  • Proactively aim to reduce query volume.
  • Qualifications

    What do we expect from our Customer Service Analysts?

  • Experience in customer services and / or finance;
  • Client focus;
  • Proven track record of managing client relationships and delivering high quality customer service;
  • Fluency in English, excellent communication skills both written and oral;
  • Microsoft applications (Word, Excel, Access, PowerPoint) proficiency with very strong computer / technical skills;
  • Experience in a fast paced team environment (experience as a senior member or SME would be an advantage);
  • Ability to influence stakeholders to achieve results;
  • Superior investigative and analytical skills with proven ability to understand and interpret statistics and metrics;
  • An ability to build relationships easily;
  • Excellent problem solving skills;
  • Accountable and self-reliant
  • Excellent time management & prioritization skills.
  • What would you get in return?

  • Challenging job offering constant development opportunities
  • Social benefits (e.g. private healthcare care, Benefit System, life insurance);
  • Access to broad offering of classroom and online trainings, as well as job shadowing opportunities;
  • Language courses discounts;
  • Fruit, juices and coffee;
  • A chance to work in a friendly, dynamic and multinational environment;
  • Possibility to cooperate with teams around the world, English usage on a daily basis;
  • Opportunity to influence the way you perform your tasks - our teams are constantly looking for new and better ways and encourage all improvement ideas.
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