Ref CustCareSpec012018 CDI Wroclaw Pologne Our motto is : Innovation for freedom and we live by it. We create an interesting and challenging environment for skilled and motivated people.
As a Customer Advocate you will join an experienced team of 1st Line Support, your key responsibility will be providing support for our clients from different countries .
Your role :
Answering the multichannel questions (call, e-mail, chat) of customers concerning billing, order tracking, administration;
Answering to escalations and informing customers of correct process;
Keeping customers updated on the progress of an investigation and its resolution.
Providing post-sale support service;
Participate in defined loyalty actions and missions;
Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers;
Build an image of OVH as company with strong expertise and excellent customer support.
Your professional profile :
Fluent English & additional language (Italian, Spanish or German) is essential
Experience in similar position : Help Desk, Service Desk (in an IT environment is an asset);
Great communication skills;
Ability to manage priorities;
Strong customer service focus;
Ability to work efficiently within a team;
Willingness to work with new technologies;
What we offer :
Relevant technical training;
Friendly work environment within an international environment;
New office in the Wroclaw city center with play room and chill-out room;
Cooperation with experienced professionals;
Many other benefits : private health care, meal bonus, sport card, integration budget, kitchen full of different types of tea and coffee, extra leave days.
Notre équipe Fidélisation clients accompagne nos utilisateurs tout au long de leur cycle de vie OVH. Leurs missions, des plus variées, a