Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people.
Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-
class services to Shell companies across the world.
Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions.
Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career.
As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Scheduler - Russian Speaker
Scheduler - Russian Speaker
Job description :
To create schedules for truck deliveries in order to ensure timely and economical product delivery to Retail sites and B2B customers through the Order to delivery process
Create and optimize an accurate, cost effective and timely delivery plan
Ensure scheduled deliveries are in line with safety and operational procedures and customers
Ensure the truck diary is correctly set up in scheduling system
Ensure Supply and product availability issues are reflected in scheduling system set-up
Allocate orders to trucks
Liaise with other teams that contribute to the Order to Delivery process,
Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan
Handle customer enquiries to change / amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate
Receive urgent order requests and create urgent orders within framework of delivery promise
Investigate and resolve customer complaints
SHIFT WORK (covering Saturdays and Sundays in rotation schame) - DAY SHIFTS ONLY
Requirements : Russian min. C1
English min. B2
Customer service experience
Logistics and road delivery operations experience will be additional asset
Excellent communication skills
Ability to cooperate with other cross-functional teams and work under pressure with tight deadlines
Quick learner of new IT tools
Familiarity with Scheduling Systems will be benefici
Priority setting in a hectic operational environment
Ability to handle unplanned issues arising from delivery / system constraints
Stress resistant, ability to work under pressure with tight deadlines
Continuously improve scheduling effectiveness, minimising stock-outs and other rework costs, using benchmarks and KPI monitoring
Close teamwork within the scope and with Scheduling Support
Logistic / distribution experience / background nice to have
Number of Vacancies :
Benefits of working at Shell :
Shell is an Equal Opportunity Employer