Scheduler - Russian Speaker
Shell Business Operations
Kraków, Kraków, małopolskie, Polska
6 d. temu
source :

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people.

Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-

class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions.

Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career.

As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Scheduler - Russian Speaker

Scheduler - Russian Speaker

Job description :

To create schedules for truck deliveries in order to ensure timely and economical product delivery to Retail sites and B2B customers through the Order to delivery process

Create and optimize an accurate, cost effective and timely delivery plan

Ensure scheduled deliveries are in line with safety and operational procedures and customers

Ensure the truck diary is correctly set up in scheduling system

Ensure Supply and product availability issues are reflected in scheduling system set-up

Allocate orders to trucks

Liaise with other teams that contribute to the Order to Delivery process,

Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan

Handle customer enquiries to change / amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate

Receive urgent order requests and create urgent orders within framework of delivery promise

Investigate and resolve customer complaints

SHIFT WORK (covering Saturdays and Sundays in rotation schame) - DAY SHIFTS ONLY

Requirements : Russian min. C1

English min. B2

Customer service experience

Logistics and road delivery operations experience will be additional asset

Excellent communication skills

Ability to cooperate with other cross-functional teams and work under pressure with tight deadlines

Quick learner of new IT tools

Familiarity with Scheduling Systems will be benefici

Priority setting in a hectic operational environment

Ability to handle unplanned issues arising from delivery / system constraints

Stress resistant, ability to work under pressure with tight deadlines

Continuously improve scheduling effectiveness, minimising stock-outs and other rework costs, using benchmarks and KPI monitoring

Close teamwork within the scope and with Scheduling Support

Logistic / distribution experience / background nice to have

Number of Vacancies :

Benefits of working at Shell :

  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment : own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
  • Shell is an Equal Opportunity Employer

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