The Cyber Threat Analyst is a member of the Global Threat Operations (GTO) team within Trustwave Managed Security Services (MSS).
In addition to possessing technical knowledge, a Threat Analyst interacts extensively with customers and partners using polite, professional etiquette.
Cyber Threat Analysts perform the following duties :
Use strong TCP / IP networking skills to perform network analysis and understand detected threats.
Analyze and respond to security events from firewalls, IDS, IPS, SIEM, Web Application Firewall (WAF) and other security data sources within documented SLA.
Respond within service level agreement (SLA) standards to customer tickets and threats requiring incident notification.
Tune devices for blocking and reporting based on customer business need.
Use effective written and verbal communication skills to interact with customers and internal resources in a polite, positive, and professional manner.
Take responsibility for customer satisfaction and overall success of managed services.
Respond to needs and questions of customers concerning their managed services, managed devices and detected threats.
Adhere to policies, procedures, and security best practices.
Resolve problems independently and understands the correct escalation procedures.
Skills & Knowledge Requirements :
Must have basic proficient skills / knowledge in some of the following :
Information security best practices & network security architecture
Current events in Cyber Security and associated patching and remediation efforts
Unix / Linux operating systems
TCP / IP networking
Sourcefire / Snort based security products
IP Tables / Packet filter firewalls
Log collection and analysis tools
Desired experience :
Information security, web server administration, or networking
Excellent customer service skills
Excellent analytical thinking and problem solving skills
Strong oral and written communication skills
Self-managed and team oriented
Deadline and detail oriented
English : Demonstrated Fluency
Certified in Security related Industry, Vendor or Professional Certification- GCIA, GCIH, Security+, OSCP, or CEH preferred.
2nd language is also desired : Spanish, Portuguese
We prefer college educated applicants, but at minimum, high school diploma or equivalent is required for employment.