IT Support Engineer
Smart Pension
Kraków, Lesser Poland Voivodeship, Poland
‎9 godz. temu


Smart is a rapidly growing fintech company transforming the retirement industry for the better. Using our award-winning platform, we build digital products to help people plan for their financial future globally.

We’ve gone from a small start-up to a global industry leader with over £2bn in assets under management.

At Smart, we're a diverse team spanning across four continents. We’ve grown to a team of over 600 talented people, all dedicated to creating the best experience for our customers and an inclusive workplace for our colleagues.

Recently we made it onto Great Places to Work at No.22 and at No.6 for Best Workplaces in Tech 2021 for large companies!

Join us to transform retirement, savings, and financial well-being, across all generations, around the world.

The role

As part of our ongoing growth here at Smart, we are now looking to hire an IT Support Engineer to help set up and maintain our Polish offices As part of Poland based Smart IT team, you will provide both local front-line support for the Krakow operations and assist with the remote support of the rest of world.

Responsibilities :

  • Install, configure and support IT equipment, software, and networks.
  • Assist in setting up new users, systems, and software.
  • Follow all security and IT service management processes and procedures.
  • Continually assess all users IT needs and requirements and ensure that equipment is fit for purpose and complies with Health and Safety at work laws.
  • Perform scheduled maintenance, diagnostics, and administration on end-user devices, cloud platforms, and software services.
  • Develop, maintain and support systems including monitoring, patches, and incident response management.
  • Communicate effectively with end-users and the UK based IT support and service management team.
  • Requirements

    We know how challenging it can be to tick every box.

    Here are a few skills that we feel would make you successful in the role, but please do not be put off from applying if you do not have every single one of them.

  • Either a degree or qualifications related to IT or Computer Science are preferred.
  • Experience of working within an ISMS (ISO27001), and awareness of GDPR regulations - beneficial.
  • Experience of supporting MacOS.
  • Experience of GSuite and AWS - beneficial.
  • Experience of technical IT Project deployments.
  • Strong written and verbal communication skills.
  • Interpersonal Communication is a must, you will be dealing with people at all times.
  • Problem Solving, Decision Making, Critical Thinking, Teamwork and Attention to detail, are all required.
  • Comfortable working under pressure.
  • Able to define actions, set targets and achieve goals.
  • Must speak Polish and English
  • Benefits

    We offer competitive salaries, great colleagues and excellent benefits, including :

  • 26 days holiday per year, plus Polish bank holidays. Two extra days holiday Christmas Eve and New Year Eve
  • 2250 PLN personal training budget every year to spend on courses or conferences or training materials
  • Flexible working hours
  • Relocation package (up to 10k PLN)
  • Private medical care including dental care
  • Multisport Plus Package
  • Online English lessons (within working hours)
  • Smart is committed to crafting an inclusive work environment with a diverse workforce. You will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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