L2 Support Specialist
Wroclaw, ul. Wyscigowa, Poland
‎5 godz. temu

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family.

That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

  • Providing remote 2nd line support for an international customer
  • Troubleshooting and configuring applications, finding solutions for occurring problems
  • Analysing and solving IT issues related to Microsoft Windows Environment
  • Liaising with users from different departments
  • Our Requirements

  • Good English skills
  • Work or private experience in IT troubleshooting (Windows and software-related)
  • Effective communication skills (primarily with the customer and team members)
  • Good team working skills
  • Availability for shift-pattern work from Monday to Friday (except for night shift)
  • Would be an asset :

  • Experience in working with IT ticketing tools
  • Knowledge about remote support tools
  • Your Benefits

  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose - possibility to contribute to our CSR projects : Hemmersbach Rhino Force, Hemmersbach Kids’ Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
  • Company bus from the centre of Wroclaw
  • A package of co-funded benefits : lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
  • Possibility to work remotely in afternoon shifts
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