IT Senior Service Manager B2C
Michael Page International (Poland) Sp. z o.o.
6 d. temu
source :

Our Client is an international company from FMCG sector. For their new Tech Hub we are looking to hire experienced candidate for the position of IT Senior Service Manager B2C

  • Define service models and the assess the impact of new services or changes to existing services
  • Drive and manage (outsourced) delivery of service capabilities and the governance of service providers
  • Drive and manage / oversee service standards and service catalogues
  • Escalate / and drive resolution IT service and / or business issues using agreed escalation routes
  • Manage finance and budgets (forecasts, actual vs planned, etc.)
  • Participate in internal / external service review meetings
  • Ensure the use of global, standardizes IT Service Management processes
  • Evaluate business risks and issues related to operational incidents, potential changes and internal audit reports. Implement
  • appropriate risk management processes and take appropriate and timely actions.
  • Collate required data and reports for analysis in order to facilitate service monitoring and improved service performance
  • Understand service landscape and drive activities to minimize demand and optimize service delivery
  • Experience in managing large internal and external partner teams in end-to-end application service management
  • Experience in B2C, E-Commerce, Web Ordering Platforms and consumer-facing Content Management Systems such as Salesforce Marketing and Service Clouds, Magento E-Commerce, Adobe Experience Manager
  • Experience in large global organisation using in-sourced and out-sourced IT services and a good working knowledge of the management of globalservices
  • Degree Educated, with significant post graduate work experience in an IT Services environment and / or business facing IT role
  • Attractive salary
  • Private medical care
  • Life insurance
  • Multisport
  • Prosimy o dopisanie następującej klauzuli : "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r.

    o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)"

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