Client Maintenance Administrator (Dutch speaker)
Great that you're thinking about a career with BSI!
Do you want a career, rather than a job? Are you tired of simply executing directives rather than developing your career?
Due to our continual success we are looking for the right person to join our extremely successful team, working from our fantastic offices in Warsaw, to help us turn excellence into a habit.
Benefits of this role
This is a great stepping stone for your career development. This role will allow you to gain knowledge about our business sector and will require you to interact with our internal customers.
You will be a very important integral part of our daily business and you will need to work hard, but in return there are lots of benefits.
For the right person this is the opportunity of a lifetime.
You will learn constantly. This is a job that will force you to grow. You’ll learn something new and be challenged every day.
One of our values is Continual Improvement’ and that starts with improving our people. You will learn the processes, how to use our tools and systems, and will acquire the technical skills that will allow you to support our internal customers.
You will make a difference. You will support other functions, hence the business, to achieve excellence. Our team really cares about our internal and external customers and we place them at the heart of what we do.
You will undertake work that matters and helps to support business growth, ensure data quality and compliance, and increase customer satisfaction.
You can advance your career. We love to promote from within wherever possible and the right people can have a long-term career.
Combined with our huge year on year growth it’s an opportunity to grow with us.
Examples of What You Will Do
This is a back-office supporting role with a wide variety of responsibilities, and some of the activities include :
Communicating and interacting with internal customers. This role will require you to communicate mostly via email and workflows, in order to adjust better to the availability of your over field-based and other hub-based colleagues.
You will also be communicating to them by telephone which offers a more personal touch and allows us the opportunity to integrate real-time two-way communication.
Building relationships. You will need to build relationships with your colleagues (e.g., Sales, C&R, Client Planning Advisors, etc.
to be truly successful.
Supporting daily business. You will be asked to support our organization’s daily business and business growth, and to achieve and exceed the KPIs and objectives through robust processes, Common Operating Model and team work.
Deal with incoming enquiries. Most of this role will be dealing with incoming enquiries (via email and through systems and tools) from your colleagues and, on occasion, from our customers.
However, you will also be requested to execute forward planning and properly prioritize your work.
Ensuring data quality, compliance and efficient inter-functional interaction. You will need to get to know our procedures, processes and tools, apply technical knowledge and skills, liaise with your colleagues and find solutions that would help you in achieving both individual, team and business objectives.
Requirements for this position
We are open to hiring candidates with different backgrounds, experiences, and skills. However, there are a few non-negotiable traits that any successful candidate will possess.
Language skills. Fluent or working proficiency English and Dutch a must. A Desire to learn. You must have a hunger to improve and the ability to learn new skills.
You are organised. This is a fast-paced role with a mix of proactive and reactive activities. The right candidate will be able to juggle multiple priorities and work well under pressure.
You bring energy into the room. We are looking for lively, hungry, ambitious, energetic team players. You are hardworking and passionate about customer experience.
Genuine hard work is needed to achieve challenging targets, but the rewards are great. If you want to work hard, improve internal and external customer journey and support businesses then you will enjoy this role.
You will be bright and emotionally intelligent. A degree is not essential, but you must have the ability to learn the technical skills, build relationships, ensure effective communication, and adopt a team approach.
You must also have a high level of emotional intelligence. Resilience. You must be able to self-motivate and push through adversities in this role.
Come and develop your career with a super brand that believes and invests in its people.
Our Excellence Behaviours : Customer Focus, Accountability, Respect, Communication, Achievement & Leading and Managing others