Service Delivery Manager
Bauer Media Group
Katowice, Poland
‎20 godz. temu
source : Just Join IT

SAP HANA (master)

Service Delivery Manager

Miejsce pracy : zdalna

Your responsibilities

  • Lead and execute incident, change and problem management process
  • Act as an escalation point for Major Incidents and issues that have breached SLAs
  • Manage vendor support services, ensuring compliance with SLA and KPI
  • Coordinate delivery of Business applications support services
  • Assure an effective communication and coordinate resolution of issues escalated from users, partners and vendors
  • Ensure successful development and delivery of enhancements, improvements, changes and projects
  • Proactively communicate and cooperate with stakeholders on incidents and service requests statuses, progress and trends
  • Provide technical guidance and process expertise for the ERP / HCM system
  • Your profile

  • Experience in setuping / managing ITIL environment
  • Proven capability and experience in application support management preferably at an enterprise level
  • Experience in managing ERP / SAP systems
  • Strong IT Service Management and standards experience
  • Proven capability and experience in integrating services from multiple service provider
  • Experience in managing technical teams, vendors and partners
  • Knowledge about ITSM framework
  • Languages : Polish (required), English (required), German (desirable)
  • We offer

  • competitive salary depending on your professional experience
  • private medical protection for you and your family (Medicover)
  • flexible working hours depending on the role
  • self-reliance and freedom to carry out tasks
  • interesting projects that will help you develop your professional experience
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