The Bank User Solutionsorganization provides IT services to Bank internal clients. The Bank UserSupport Services division encompasses supporting global workplace / spacesupport, desktop & mobile solutions and computing infrastructure forinternal users globally.
The function utilizes vendor partners to deliverdesktop services and project resourcing worldwide.
TCO & Direct ChargingSpecialist will be responsible for financial control & management, vendorservice management, act as the central point of contact (customer side) acrossthe vendor services.
The role is located in Wroclaw.
Key Responsibilities : Peripheral Governance, Management & Control
Create a chargeback process which will charge all peripheral business costs and IT costs accurately
Ensure monthly reporting on peripheral usage is accurate for stock replenishment
Work with Vendors to create a stock management process which will identify low stock levels of items in given regions and enable shipment between regions where feasible as well as a mechanism for keeping accurate records
Act as a single point of contact with Vendor and Sourcing for any contract changes or new engagements.
Review Vendor contract obligations and ensure expected service levels are met.
Act as a single point of contact for billing and invoice quality issues to ensure high accuracy.
Monthly tracking of Vendor initiatives and delivery, validating financial save commitments.
Work with site support teams to ensure all invoicing are accurate and processed in contracted timeframes
Act as a point of escalation for quality of Vendor service issues.
FinancialManagement & Control
Standardize best practices and procedures to oversee financial management of vendor spend
Work with finance, Productivity Service Management, Vendor teams to resolve issues to improve accuracy of forecasting, actuals and business chargeback
Accurate forecasting and budgeting of Vendor spend (RTB, CTB).
Manage global PO management and forecasting of spend across Vendor services.
Manage global monthly billing processes to ensure accurate and timely business chargeback of Vendor services.
Complete monthly financial analysis to ensure all Vendor costs are charged accurately and identify risk to budget.
Bachelor’s degree or equivalent work experience
Demonstrate track record to deliver to budget
Proficiency in Microsoft Office Suite
Ability to work both individually and collaboratively in a team, in fast paced challenging environment
Attention to detail and proactive management
Outstanding written and verbal communication skills
Excellent teamwork and communication / information sharing
Fluent written / spoken English
Private medical care
Life insurance for employees and additional insurance options available for family members
Training and development
Language training course
Family nursery and kindergarten funding, gift vouchers for Christmas
Health promotion : Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
Employee discounts on various products and services (event tickets, consumer products, etc.)
Employee Referral Program
Flexible work schedule and working from home (home office)
Credit Suisse is an equalopportunity employer. Welcoming diversity gives us a competitive advantage inthe global marketplace and drives our success.
Credit Suisse is committed toproviding equal employment opportunities, regardless of ethnicity, nationality,gender, sexual orientation, gender identity, religion, age, civil partnership,marital or family status, pregnancy, disability or any other status that isprotected as a matter of local law.