Service Support & Programs manager
Warsaw, Poland
5 d. temu

Be part of something altogether life-changing

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health.

Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other, our customers, and their patients.

With associates across 40 countries, Cytiva is a place where every day is a learning opportunity so you can grow your career and expand your skills in the long term.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

What you’ll do

Work closely with Service Ops, Field, GSE, Depot repair to ensure efficient service delivery processes in place.

Use tools / dashboard for identifying actions to improve Field applied time & decrease % travel time.

Drive Field Workforce optimization continued developing Workforce tools & driving usage in the field.

Run Critical dashboard as Cost to serve . Lead data deep-dive working with Global Productivity leader & Regional service leader .

Collaborate and support remote service operations on innovation deployment and process control.

Work closely with DBS productivity leader to align on productivity projects funnel & support projects lead &deployment

Drive development of Application as Part advisory to deliver on Customer satisfaction & Parts revenue Growth.

Drive parts refurbishment programs & Small instruments repair process with Depot repair & ensure target reach.

Design Customers KPI dashboard for Critical customers working with Regional Service leader.

Focusing outside organization to identify new technology to bring within our organisation .

Work closely with others Regional Service Ops team to share best practices.

Who you are

BA / BS degree with a minimum of 5 years experience of projects leader role or strong expertise within a Service / Field role.

Rigorous analytical / data driven problem solver who can help teams reduce complex situations to enable progress and results.

Strong digital skills .

Strong business acumen& Customer focus

Ability to build relationships and influence teams and individuals in the development of business performance capabilities.

Proven ability to influence and drive change through exceptional written and verbal communication skills

Results oriented with the ability to balance multiple business considerations and multiple projects in parallel, including working with virtual / remote teams

Strong command of Microsoft Office products : PowerPoint, Excel, Tableau & Alteryx

Who we are

When you join us, you’ll also be joining Danaher’s global organization, where 68,000 people wake up every day determined to help our customers win.

As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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