Service Delivery Manager DC Network & Security
The Service Delivery Manager for Data Centers Network & Security is a position within Global IT Shared Service Center (GSSC) and reports to Service Manager Network and Security.
Global IT Shared Service Centre is managing ASSA ABLOYs shared infrastructure, global application, application management and its security for all globally managed solutions.
The GSSC strategy is that the services we offer are sourced in a multi-sourcing setup. You will work as Service Delivery Manager within GSSC infrastructure Service Areas in close cooperation with partners, suppliers and alliances.
In this position you will globally drive operation and development of Network and Security for our Datacentres around the world.
You will have involvement in design and implementation of solutions as well as keeping the environment well-documented. Included in the role is to understand and suggest improvements of the Network and Security within the DC services that provides the most value and to be an interaction point driving the solutions forward.
In close partnering with our internal customers and external partners, you will increase the quality and efficiency for service and also planning for future growth.
You will be responsible for planning and controlling the functions and operations of the related components. You also have to ensure adequate communication with the customer(s) for service-
related enquiries and problem solving activities. You have an important role to serve as the point of escalation and collecting feedback and requirements from customers and other stakeholders.
You contribute in driving design being compliant with related policies. Within your responsibilities includes securing that processes and routines are well defined and documentation being correctly updated.
You will also analyse and review actual service performance against Service Level Agreements (SLA) and Operation Level Agreements (OLAs).
The position requires interaction with colleagues as well as customer. Position will occasionally include some travel, local and nationwide.
Applicants must be positive, flexible, self-starter and able to excel in a fast-paced environment. Communication skills are important and having the ability to verbalize and provide documentation to both technical and non-
technically audiences. Applicants must be detail-oriented and have the ability to multi-task effectively.
Responsibilities and Challenges
Interact with colleagues and customer to continuously drive and improve Network and Security services for our Data centers around the world.
Software defined Data Centers setup, network and security methodologies, tools and techniques, incident response and handling,
Firewalls, Load Balancer, intrusion detection / prevention and LAN
Drive effectiveness and Improvement with relevant KPI measures and Reporting towards Stakeholders
Contribute and Suggest improvements securing most effective setup
Ensure processes and practices are in place for infrastructure incident handling, assessment, reporting and escalations, and tracking issues to closure / mitigation as applicable.
Facilitate and review relevant infrastructure, hardware and software. Contribute and work with vendors and procurement to obtain best pricing.
Develop, implement, and monitor applicable metrics for related infrastructure operation
Develop and deliver periodic reports to our colleagues and customers
Contribute to the Network and Security services for our Datacentres Roadmap
Secure the Service Catalogue for relevant services are updated and services are up to date within the CMDB.
Demonstrated experience within Enterprise Data Center infrastructure Security and Network setup.
Knowledgeable of relevant tools and techniques, incident response and handling.
Strong problem-solving, networking and global team-building skills
Ability to multitask in a fast-paced, high-pressure environment
The optimal candidate have very good insight and knowledge within below areas from an enterprise setup.
Palo Alto, F5, Network Virtualization and Security Software - NSX VMware, BigIP, Network security management Panorama, Arista, Cisco, intrusion detection / prevention, Algosec
Contribute in securing Service Catalogue for services are updated within the CMDB.
Contribute and suggest improvements within Network and security infrastructure areas
Education and / or Experience
Minimum of three (3) years with similar working experience.
Some occasionally travel and fieldwork including international travel
Highly organized, Pro-active, Self-motivated, Excellent team player with a positive mind set
Profound communication skills to build relationships with stakeholders in a global organization
Experience from working in a global organization
Malmö, Sweden or Krakow, Poland
Selection and interviews will be performed frequent and position might be fulfilled prior end-date
For further information
Primary contact; Krzysztof Matusiak, Service Manager for Global Operations Center,
Secondary contact; Torbjörn Wallin, Service Manager Network and Security, torbjorn.wallin assaabloy.com
Let's open the doors to the future - together!
Working for ASSA ABLOY means that you will be part of a dynamic environment, developing innovative solutions to improve our customers' lives.
As the global leader in door opening solutions we are using the latest technologies to open doors to events, hospitals, education, homes, hotels, airports and businesses.
Joining ASSA ABLOY means being part of a fast-moving company with many opportunities.
Would you like to join us in opening doors of the future?"
Your CV should be annexed with a standard consent clause for the processing of your personal data in connection with the recruitment process.
The clause should follow the following pattern : "I consent to the processing of my personal data for the purposes necessary for the recruitment process."
If you would like us to be able to consider your application in future recruitments, it is necessary to consent to the processing of your personal data in relation to future recruitments, according to the following pattern : "I consent to the processing of my personal data for the purposes necessary for the recruitment process as well as future recruitments."
Do CV należy dołączyć klauzulę ze zgodą na przetwarzanie Pani / Pana danych osobowych w związku z procesem rekrutacji. Klauzula powinna być zgodna z poniższym wzorem : "Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji."
Jeżeli chce Pani / Pan, abyśmy mogli rozważyć Pańską aplikację w przyszłych rekrutacjach niezbędnym jest wyrażenie zgody na przetwarzanie Pani / Pana danych osobowych w związku z przyszłymi rekrutacjami według poniższego wzoru : "Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji, a także przyszłych rekrutacji."