What you will do :
Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk
Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one
Provide Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team
Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals
Provide physical on-site and / or remote support services for end users in remote locations
Provide on-site support for any activities for server maintenance upgrades
Provide L1 support for audio / visual equipment
Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal / external end users
Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, Smart Phones / Tablets and other mutually agreed and defined devices
Coordinate with external vendors for service to location infrastructure components
Provide installation / relocation / disposal of network printers
If you have :
3+ years end user support experience in different platforms
Experience with ITSM tools and VIP users support
SCCM, AD, McAfee, MS Outlook, Office 365 knowledge
Need to continually learn the latest platforms and technology tools
Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.)
Advanced level of English (Speaking, Writing, Reading)
Innovative and creative mind
Excellent verbal and written communications skills
Excellent research, analytical, and problem-solving skills
and would like to have
Exciting job in an international company, which is leading the Digital Transformation of Energy Management and Automation, with significant market share
Collaboration with cross-region teams, work in a diverse and supportive team of professionals
Induction training - that will help you to smoothly find yourself in our company
Special trainings tailored to your needs and career goals
Wide choice of benefits
share your CV (in English) with us.
At Schneider Electric , we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment.
We provide energy and automation digital solutions for efficiency and sustainability.