Desktop Support Engineer
Collabera
Cieszyn, Swietokrzyskie, Poland
1 d. temu

Job Description

Candidates must be flexible regarding shift patterns.

Shifts can be aligned within 7.30 am 7 pm

Key Skills :

  • Desktop support experience. Must have performed desktop support role in last 18 months
  • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
  • Minimum 4 years face to face experience required in Desktop Support role with half of it with a private organisation preferably with manufacturing sector
  • Outstanding customer service
  • Outstanding presentation & communication
  • Post Deployment Support / Floor Walking / Desktop Support preferably with in last 3 years
  • Performing asset inventory activities as needed
  • Works with procurement staff to purchase hardware and software
  • Strong Microsoft-Windows o s experience Especially for Windows XP and Windows 7
  • Strong Software management environment understanding
  • Understanding of Asset Management system
  • Fault analysis for Microsoft-Office Suite 2007 / 2010 / 2013
  • 2nd line fault analysis and experience of Microsoft-Office (Office 365, Outlook, Word, Excel 2003 / 2007 / 2010)
  • Smartphone / Blackberry Support
  • Experience of supporting VPN and remote connection tools, in relation to Broadband and 3G technologies.
  • Experience with video conferencing
  • Experience providing remote fault analysis, via verbal communication and IT remote control tools.
  • Active Directory user account administration experience.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned
  • Background security check required
  • Desired Skills

  • VIP Support Experience
  • Handling of Tape Media and basic Back-ups loading and loading techniques
  • Broad experience of IT with basic understanding of Networks, Servers, Audio / Visual, Smart Devices and Telecoms
  • Project or rollout experience in the IT environment
  • Hardware accreditations or experience from Lenovo or Dell equipment.
  • ITIL, MCSE or any IT desktop accreditations.
  • Desktop Support Engineer

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