Technical Consulting Engineer Email Security
Cisco Systems, Inc
Krakow, Poland
6 d. temu

Who You'll Work With

Cisco's Customer Experience (CX) is the focal point for resolution of customer technical issues. We are a worldwide organization of 1000+ highly skilled engineers that craft and make a positive impact on the customer experience.

The email security team within cloud security provides technical support on a worldwide basis via phone, email, web and remote access for email encryption and email infrastructure security to Cisco customers, partners, account teams, and other TAC engineers helping to independently troubleshoot & debug product problems.

TAC is the first to face with challenges and issues with new equipment and tools in the field. As such all roles have a technology learning curve that never ends.

What You’ll Do

  • Provide technical support for Email Security products to Cisco customers, partners, account teams and other internal technical support teams.
  • Work challenging network problems that require strong technical, analytical, troubleshooting and communication skills.
  • Utilize lab to recreate and solve problems in moderate to complex network environments
  • Share knowledge with other people in writing technical documents and enlarge the knowledge database.
  • Provide internal and / or external technical presentations (cross-training).
  • Attend ongoing technical training and work on assigned projects that will improve and further develop the success of the technology.
  • Collaborate across the board, with colleagues in location, and entire global support team
  • Minimum Qualifications

  • Bachelor's (or Master of Science) or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field.
  • Understanding of fundamental network infrastructure concepts.
  • Experience with Linux
  • 3 to 5 year's practical experience in configuring, supporting and troubleshooting networks.
  • Successful candidates should have strong written, verbal English skills
  • Active listening skills, and ability to think outside the box, and innovate.
  • A current Cisco Certification is required.
  • Ability to drive and achieve goals with limited supervision
  • Desired Skills

  • Prior experience in designing, configuring, maintaining, and troubleshooting email security products, firewalls or similar systems
  • Deep understanding of email protocols (IMAP, POP3, SMTP, ESMTP) and security protocols - SSL, IPSEC, ACL, and security policies.
  • Advanced knowledge of Linux troubleshooting tools)
  • Exceptional analytical and problem solving skills, with the ability to establish and maintain confidence and take ownership of issues.
  • Excellent teamwork skills.
  • Experience deploying physical product or appliance a plus
  • Prior experience in a technical support capacity
  • Experience with shell scripting (such as Python & Java) and / or experience with FreeBSD is an advantage but not required.
  • Why Cisco

    At Cisco, each person brings their unique talents to work as a team and make a difference.

    Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.
  • Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
  • Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


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