Video Media Support Technician
Credit Suisse
Warsaw, Warsaw, Poland
10 d. temu

We Offer

Group Chief Technology Office (CTO) is a global organization within IT that provides infrastructure services to the Bank.

We provide commercially competitive products and services that enable engineered performance, information analysis, data management and transaction processing.

We have a proven track record of delivering reliable, innovative solutions to our clients. We offer a state-of-the-art smart working office environment and promote flexible working.

CTO has significant footprint in Wroclaw (500+ FTE). Based on success of Wroclaw site we’re planning to continue our growth in Poland in the 2nd Warsaw site for the next years.

We offer exciting and challenging opportunities on a variety of large-scale projects around the globe. Join us to shape the next generation of IT Infrastructure at Credit Suisse, one of the leading global banks!

You will have an opportunity to join our Media Services team in an important client-facing position with excellent growth potential.

Media Services provides video conference, digital media streaming, and digital TV services to Credit Suisse. Media Services is part of Collaboration Services, which is in turn part of a larger organization called End User Services.

  • End User Services ( EUS ) provides the core desktop computing capabilities for CS employees, and leads the associated infrastructure;
  • Collaboration Services provides e-mail, instant message, SharePoint / document management, and media services, as well as supervisory and data retention services for e-mail and messaging.

    In this role you will have the unusual opportunity to :

  • Learn a full range of Video Services applications and functions, as well as other Collaboration Services, such as Lync / Skype.
  • Join a global, diverse team that delivers critical services to the Bank, with growth and development opportunities.
  • In the role you will provide support in for the following functions :

  • Manage active Video Conference Meetings to assure successful launch and operation.
  • Provide end user support during video conference calls for requests or problems that arise in the course of the videoconference meetings.
  • Collaborate with Scheduling and Room services teams, as required, to assure meeting accuracy and appropriate coordination with in-room services.
  • Review scheduled video conference meetings for accuracy and thoroughness to assure quality.
  • Manage end user incidents and requests for other Media Services, specifically Digital Media Streaming and IP TV.
  • Assist with major incident and problem investigations.
  • Open to discussing flexible / agile working.

    You Offer

    You should have the following experience and skills :

  • Thorough Windows skill set with working knowledge of common applications and operating systems.
  • Confirmed customer service background in an IT support environment, with demonstrable customer service interaction skills.
  • Verbal and written communication skills appropriate for a professional environment.
  • You hold a Bachelor Degree in an IT-related discipline, or specific certification equivalent(s), or commensurate experience.
  • It would be preferred if you had Corporate IT Help or Service desk experience.
  • It would be desirable if you had some video services background and experience.
  • You have a desire to continually develop new skills and capabilities, and be part of an important global team that is responsible for all Collaboration Services at Credit Suisse.
  • For more information visit Technology Careers.

    Our benefit

  • Private medical care
  • Charity days
  • Training and development
  • Internal Mobility
  • Other optional

  • Language training course
  • Mentoring
  • Family nursery and kindergarten funding, gift vouchers for Christmas
  • Parking allowance
  • Health promotion : Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and working from home (home office)
  • If you apply for this role this means you agree with the following statement :

    Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment.

    Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws Dz.

    U No. 133, item 883) . I authorize Company to process my personal data for future recruitment processes.

    Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.

    Credit Suisse and affiliates registration details.-

    Credit Suisse (Poland) sp. z.o.o Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw

    Credit Suisse Group AG Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates

    Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,

    Cut-e AG Kleiner Burstah 12 Registered office - 20457 Hamburg, Germany and

    Milch & Zucker The Marketing & Software Company AG Registered office - Küchlerstraße 1, 61231 Bad Nauheim

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