CRM Administrator (Salesforce) - CARFAX
IHS Markit
Poland - Gdansk
‎3 godz. temu

About Us

CARFAX is the most trusted source of vehicle history information about used cars. For more than 30 years, CARFAX has been helping millions of used car shoppers make better purchase decisions and avoid expensive hidden problems.

In addition, CARFAX has helped used car dealers around the world to build trust with their customers and sell their cars with confidence.

CARFAX Europe is active in many European countries including Poland where they have been helping to protect consumers since early 2019.

As a member of the Business Solutions Team you will be responsible for supporting the sales and communications processes with our business customers.

Your Role

We are looking for a dynamic, self-motivated Salesforce Administrator (f / m) for :

  • Supporting business users by managing user set-up, profiles and roles in the salesforce environment
  • Liaising with internal stakeholders to improve processes
  • Set up and iterate on reporting processes
  • Support integrated tools and applications in the Salesforce.com environment including custom integrations, accounting (Zuora) and marketing (e.
  • g. Pardot, Marketing cloud or similar)

  • Keep abreast of new Salesforce features and functionality and provide recommendations for process improvements such as internal set up and processes, Marketing automation tools, lightning experience set up and diverse tool integrations
  • Identify, diagnose, and resolve technical problems. Escalate and track problems appropriately.
  • Frequent Training and workflow (process) optimization with and for CARFAX CRM users (from Customer service and business development to marketing)

    You will work in a cross functional scrum team together with CARFAX Business Systems developers tasked and our business solutions PO to provide business solution to our enterprise and DLR / B2B customers.

    About You

    What you should bring

  • Business / technical degree or equivalent
  • Work experience with Salesforce.com (SFDC Enterprise and Sandboxes)
  • Experience with Salesforce Cases Management and Workflow / Process Builder Management
  • Ideally first experience with Zuora
  • Experience of subscription management a plus
  • Understanding of relational databases and data integration tools
  • Excellent communication and analytical skills
  • Close attention to detail
  • Ability to work independently, as well as part of a team, on multiple projects
  • Fluent in English
  • Skills that would be a plus

  • Apex coding skills
  • Experience with Salesforce Community Cloud
  • Marketing Automation tools
  • German language skills would be beneficial
  • What we offer

    Training support towards Salesforce and Zuora qualifications

  • Attractive benefits package (private health care, life insurance, MultiSport card)
  • Participation in English classes
  • Chillout & fun room (table tennis, table football, Xbox, billiards)
  • Three days for charity / volunteering
  • Fruit days, Coffee, tea, chocolate
  • Remote recruitment and onboarding process
  • Zgłoś tę pracę
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