nd Level Customer Care Specialist
4 d. temu


If you are passionate in all topics related to coding / web apps and prefer to work with already existing code, to analyze, troubleshoot and enhance it you are the one we need!

  • Provide 2nd level support for technical enquiries
  • Analyze web applications behavior (by reading code) to independently resolve issues that are occurring in customer’s system
  • Configure standard components for existing customers
  • Monitor performance of TRANSPOREON platform and react on relevant incidents
  • Check completeness of the system documentation and ensure it is constantly updated
  • Qualifications

  • Basic knowledge of the web based applications configuration
  • Ability to analyze code and perform simple modification in any of the following : Java, XML, XSLT, SQL
  • Strong technical troubleshooting skills with the creativity in finding solutions
  • Analytical mind with the ability to interpret technical solutions
  • Fluent communication skills both in English and Polish
  • Previous Customer Support experience would be a plus
  • Familiarity with Web Services and network protocols and with software tools like JIRA, Spring, Maven is nice to have
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