Job Description : ABOUT THE ROLE
ABOUT THE ROLE
Customer Service Team Leader is responsible for managing a team of Customer Service Representatives (CSR) and overseeing the order to invoice process to meet all related goals and objectives of both, Arrow and our Customer.
Team Leader ensures and further develops the right service level to our customers in line with the company goals.
Customer Service Team Leader at Arrow is typically involved in :
Coaching, training and developing the CSR team
Generating KPI’s related to CSR performance metrics, areas for improvement and allocation of resources
Managing performance within the team along with annual appraisal for all team members
Developing processes and procedures to ensure consistent sales support and customer satisfaction
Coordinating any Quality issue
Managing a team responsible for the following :
Order to invoice processes
Communication with customers, suppliers and delivering after-sales service for business customers (telephone, mail)
Close cooperation with other departments like Sales, Asset and Logistics
Driving on-time-delivery performance in line with customer and company goals
Managing and responding to all requested customer backlog changes
Close teamwork with Inside Sales and Product Management
Managing customer reserved inventory
WHAT WE LOOK FOR
Typically you would have 3-5 years of previous experience in Customer Service area
Advance level of German and English
Great communication and coordination skills
Excellent organizational skills and professional can do attitude
Ability to handle demanding situations
Customer Service oriented mindset, proactive and innovative
Supply Chain and people management experience will be an advantage
WHAT WE OFFER
Continuous development in people management skills
Have feasible impact to guide innovation forward
Fantastic working culture and atmosphere
Permanent job contract
Private medical healthcare
MyBenefit system with Multisport card
Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions.
With 2016 reported revenue of $24 billion, Arrow is a Fortune 200 company on the list of US Fortune 500 Company.
Working with Arrow puts you in the forefront of technology. Engage and discover the possibilities when you take your career to the unequivocal leader of IT distribution and services.
Every day, our teams are developing value added solutions that are deployed in thousands of customers to optimize, secure and control their IT infrastructure.