Customer Service Team Leader
Arrow Systems Integration, Inc.
32 d. temu

Job Description : ABOUT THE ROLE


Customer Service Team Leader is responsible for managing a team of Customer Service Representatives (CSR) and overseeing the order to invoice process to meet all related goals and objectives of both, Arrow and our Customer.

Team Leader ensures and further develops the right service level to our customers in line with the company goals.

Customer Service Team Leader at Arrow is typically involved in :

  • Coaching, training and developing the CSR team
  • Generating KPI’s related to CSR performance metrics, areas for improvement and allocation of resources
  • Managing performance within the team along with annual appraisal for all team members
  • Developing processes and procedures to ensure consistent sales support and customer satisfaction
  • Transition Management
  • Coordinating any Quality issue
  • Managing a team responsible for the following :
  • Order to invoice processes
  • Communication with customers, suppliers and delivering after-sales service for business customers (telephone, mail)
  • Order Management
  • Close cooperation with other departments like Sales, Asset and Logistics
  • Driving on-time-delivery performance in line with customer and company goals
  • Managing and responding to all requested customer backlog changes
  • Close teamwork with Inside Sales and Product Management
  • Managing customer reserved inventory

  • Typically you would have 3-5 years of previous experience in Customer Service area
  • Advance level of German and English
  • Great communication and coordination skills
  • Excellent organizational skills and professional can do attitude
  • Ability to handle demanding situations
  • Customer Service oriented mindset, proactive and innovative
  • Supply Chain and people management experience will be an advantage

  • Continuous development in people management skills
  • Have feasible impact to guide innovation forward
  • Fantastic working culture and atmosphere
  • Permanent job contract
  • Private medical healthcare
  • MyBenefit system with Multisport card

    Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions.

    With 2016 reported revenue of $24 billion, Arrow is a Fortune 200 company on the list of US Fortune 500 Company.

    Working with Arrow puts you in the forefront of technology. Engage and discover the possibilities when you take your career to the unequivocal leader of IT distribution and services.

    Every day, our teams are developing value added solutions that are deployed in thousands of customers to optimize, secure and control their IT infrastructure.

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