We are looking for a Customer Quality Engineer who would be responsible for the following activities :
Customer claims management, analysis of non-conforming parts, defining causes of non-conformities, ensuring right feedback and corrective actions / improvement plans (eg.
8D reports, customer portals handling)
Cooperation with Manufacturing Quality in defining and introducing actions in order to secure customer after claim (eg sorting, rework)
Everyday monitoring of customer portals, communicating internally in the organization about problems, initiating immediate actions and analysis
Escalating customer issues within organisation in order to involve all plant functions in problem solving
Preparing and management of improvement plans in case of deviations or after customer audits
Analysis of potential risks in the 0km phase as well as in the market, assessment of potential cost of claim in cooperation with Finance and Customer Quality BL
Performing customer evaluation in Plant in order to approve and release production
Coordinating APQP for new products, during new process launch, product or process modification, new supplier introduction
Control plans preparation for pre-series, including reinforced control plan for start-up phase
Performing project and process audits for new production lines
Coordinating / executing locally activities aimed at risk analysis of new launches
Preparing PPAP documentation and submitting it for customer approval
Technical requirements :
Knowledge of APQP, PPAP, FMEA
Customer claims management (8D report, F3A quick analysis)
Methodologies and tools for problem solving
Process Quality Control and securing early stage of production
Production process compliance with customer specific requirements and product specification
Human error management tools (TWTTP, Herca, Quality Gate, Quality Network)
Education : Engineering Degree (preferably Mechanical, Production Engineering)
Languages : Fluent English knowledge is mandatory, further languages will be a plus.
Specific knowledge and IT : Strong knowledge and use of Excel and Office tools.