Customer Quality Engineer
Magneti Marelli S.p.A
9 d. temu

We are looking for a Customer Quality Engineer who would be responsible for the following activities :

Customer claims management, analysis of non-conforming parts, defining causes of non-conformities, ensuring right feedback and corrective actions / improvement plans (eg.

8D reports, customer portals handling)

Cooperation with Manufacturing Quality in defining and introducing actions in order to secure customer after claim (eg sorting, rework)

Everyday monitoring of customer portals, communicating internally in the organization about problems, initiating immediate actions and analysis

Escalating customer issues within organisation in order to involve all plant functions in problem solving

Preparing and management of improvement plans in case of deviations or after customer audits

Analysis of potential risks in the 0km phase as well as in the market, assessment of potential cost of claim in cooperation with Finance and Customer Quality BL

Performing customer evaluation in Plant in order to approve and release production

Coordinating APQP for new products, during new process launch, product or process modification, new supplier introduction

Control plans preparation for pre-series, including reinforced control plan for start-up phase

Performing project and process audits for new production lines

Coordinating / executing locally activities aimed at risk analysis of new launches

Preparing PPAP documentation and submitting it for customer approval

Technical requirements :

Knowledge of APQP, PPAP, FMEA

Customer claims management (8D report, F3A quick analysis)

Methodologies and tools for problem solving

Process Quality Control and securing early stage of production

Production process compliance with customer specific requirements and product specification

Human error management tools (TWTTP, Herca, Quality Gate, Quality Network)

Education : Engineering Degree (preferably Mechanical, Production Engineering)

Languages : Fluent English knowledge is mandatory, further languages will be a plus.

Specific knowledge and IT : Strong knowledge and use of Excel and Office tools.

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