Apps Support Sr Analyst
Poland, MA, Warszawa
61 d. temu


This position is responsible for managing confirmation matching & reconciliation application & projects for Private Bank.

The incumbent is required to engage and work with various global and regional businesses, operations and internal / external technology partners to deliver against objectives.

Primary Roles & Responsibilities :

  • Responsible for application management of Confirmation Matching & Reconciliation of banking, investments & treasury products for Citi Private Bank EMEA & Asia
  • Collaborate with internal and external technology stakeholders to manage the end-to-end delivery of technology projects using various SDLC methodologies
  • Assist in creating business requirement documents and formulate technology solutions in response to business requirements
  • Engage & manage external vendors for delivery & implementation of technology solutions
  • Partner with global technology teams to ensure compliance of application to Citi engineering excellence standards (continuous integration, single click deployment etc).
  • Act as application SME and provide functional support to business users
  • Point of escalation to manage high impacting issues and provide communication to end users
  • Work closely with Level 3 onshore and offshore resources to ensure escalated issues are resolved in a timely manner with documented RCA
  • Provide regular management updates on ongoing projects & problem tickets
  • Qualifications

  • Bachelor's Degree in Technology with 7- 10 years of experience
  • Technically skilled in Java, Oracle, Unix domains
  • Prior experience in application deployment, implementation, support in production environment
  • Requires fair knowledge of SWIFT, confirmation matching and reconciliation platforms
  • Strong interpersonal skills demonstrate ability and proven track record in building partnerships and collaborative relationships at various levels within the organization, people and relationship management
  • Excellent negotiation skills, ability to influence outcomes without direct managerial responsibility
  • Self-motivated and directed, proactive and action-oriented, must demonstrate personal accountability. Able to work independently and as a team player
  • Strong analytical, interpretive and problem solving skills; strong oral and written communication skills including presentation development and delivery
  • Ability to work under pressure in a dynamic and demanding environment is essential
  • Proven project management skills would be an added advantage
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