IT Senior Specialist
PL, Wroclaw
10 d. temu

Job Description :

  • Mentor IT Analysts and IT Specialists on given expertise area
  • Be a Buddy for Entry-level Analysts on given expertise area
  • Perform configuration analysis across SAP and its associated integration points
  • Provide functional knowledge for the applications supported by 3M’s global support organization
  • Ability to resolve complex business requirements via SAP configured solutions
  • Develop functional / technical specifications for break / fix & minor enhancements and collaborate with the development organization for their development
  • Work with Subject Matter Experts to define user requirements, and translate them to functional specifications
  • Be able to explain complex issues to SAP AG if need be, e.g. in case of OSS Notes
  • Resolve queries & incidents (i.e. break / fix, etc.) that are assigned to them by the Queue Manager
  • Accountable for end-to-end resolution of incidents; track and monitor incidents throughout the lifecycle
  • Collaborates as needed with other SAP support team members
  • Facilitates interactions and escalations with appropriate groups (e.g. 3M SAP process teams, Global Infrastructure, etc.)
  • Accountable for completion of all communication activities back to the consumer (while communication may be executed by others, case manager is accountable for the completion of communication activities)
  • Meet or exceed established SAP Support Service Level Agreement (SLA)
  • Update procedures, operation instructions, and any other documentation impacted by system changes
  • Must be able to travel internationally if needed
  • Off hours on-call support is required
  • Ensures adherence to 3M and Global Support Organization policies, guidelines, and procedures as required for the effectiveness and quality of the services provided.
  • Continuous improvement of processes and Lean Six Sigma project coordination.
  • Positively contributes to and supports team efforts and objectives.
  • Requirements :

  • Bachelor’s Degree with an accredited University / College
  • Minimum of 5 years’ experience working with SAP
  • Must be fluent in English
  • Experience working on or supporting one or more Full Life Cycle SAP ECC implementation
  • Experience working with SAP Solution Manager, HP Service Manager, HP Quality Center, and IT Help Request
  • Strong communication and presentation skills and the ability to work in a team environment
  • Experience working in a global SAP environment
  • Individual must be detail oriented, self-directed and have strong independent problem solving skills. The ability to multi-
  • task is inherent in the job responsibilities

  • Ability to develop and exercise task specific project plans with minimal supervision.
  • Practical knowledge of Lean Six Sigma.
  • Offer :

  • Attractive compensation
  • Private medical care
  • Life insurance
  • Retirement scheme
  • Multisport card
  • Opportunity to work globally as part of an international organization
  • Work in a dynamic, respectful, inclusive and friendly environment with open door policy
  • Unique organizational culture focused on collaboration and problem solving
  • Professional training and onboarding package
  • Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na :

    Please note : your application may not be considered if you do not provide your education and work history, either by : 1) uploading a resume, or 2) entering the information into the application fields directly.

    3M Global Terms of Use and Privacy Statement

    Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

    Please access the linked document by clicking here, select the country where you are applying for employment, and review.

    Before submitting your application you will be asked to confirm your agreement with the terms.

    Dodaj do ulubionych
    Usuń z ulubionych
    Mój adres email
    Klikając przycisk "Kontynuuj", wyrażam zgodę neuvoo na przetwarzanie moich danych i wysyłanie powiadomień e-mailem, zgodnie z zasadami przedstawionymi przez neuvoo. W każdej chwili mogę wycofać moją zgodę lub zrezygnować z subskrypcji.
    Formularz wniosku