Skype Service Owner Technical Consultant
Ernst & Young Global Limited
Wrocław, , PL
12 d. temu

About EY GDS

EYTechnology is a global organization that works with our internal clients, toprovide IT support and solution to client teams, internal support functions andglobal projects and programs.

Over the next few years, GDS Poland will increasethe number of IT professionals in its center to develop and support EY’sbusiness and internal applications.

These professionals include IT projectmanagers, business analysts, software architects, infrastructure engineers.

EYTechnology team maintains and enhances EY’s IT infrastructure and works for ourinternal clients across the globe. You will work with EY locations, supportingour service lines and key business processes or be part a dedicated IT teamhandling cross-

organizational initiatives and transformational projects.


This job includes 2 roles : Technical Consultant andBusiness Analyst. As a technical consultant you support the service owner forSkype voice on planning, calculating & business engagement for PBXmigrations to Skype.

As a Business analyst you are part of the deployment inthe first phase of the project, gathering detailed requirements and obtaincountry approval on functional design to be implemented.

Throughout remainingexecution on projects you represent the Service Owner ensuring Skypedeployments are taking place as planned and agreed.

Together with Enterprise Architecture and Skypeengineering you work on improving our functional design based on feedback onrequirements from countries.

You and your team is responsible for thefunctional design and keep the overview on what’s implemented in which country.

With your legacy PBX knowledge and your Skypeknowledge you are a key stakeholder to transition countries and locations froma legacy PBX environment to a 100% Skype based PBX environment.

Responsibilities :

  • Support andexecute planning for Skype PBX migrations
  • Projectsponsor for legacy voice technology transition to skype for business
  • Businessanalyst analysing current PBX designs, translation into Skype functional designand obtain country approval
  • Owner forSkype for business functional design
  • Contactpoint for new Skype migration project requests
  • Knowledge and Skills Requirements :

  • Degree at university level
  • English language skills - excellent written and verbalcommunication
  • Technical experience 5+ Years in a large diverse voiceenvironment with different brands(e.g. Cisco, Alcatel, Avaya, Siemens)
  • Skype for business basic architecture knowledge and 2+Years’ experience in a skype engineer / supporting role
  • Basic knowledge about Data Network architecture (CCNA)
  • Experience in Service / Product ownership
  • Affinity to create meaningful presentations to obtainbusiness approvals
  • Business acumen, ability to engage with local businessdecision makers
  • Communicative personality
  • Strong teamwork and collaboration skills
  • Excellent documentation skills
  • Self-supporting and independent attitude
  • Taking ownership
  • Who we look for?

    We love working with people who are passionate about their job andhave amazing skills in their area a think that : you’re an expert in the fieldwith highly developed business and interpersonal skills, you’re always ready toface new professional challenges, you’re a person with a great sense of humorand you’re open to cross-

    border experiences; it’s a role for you.

    What EY GDS offers?

  • Work inprestigious, stable company
  • Contract ofemployment
  • Fairsalary
  • Relocationpackage
  • Participatingin interesting projects
  • Work in aprofessional, dynamic, truly global team
  • Developmentopportunities in international multilingual environment
  • Laptop
  • Business trips support
  • Language classes
  • Referral programme
  • Charity initiatives
  • Fresh juicetwice a week and fruit once a week
  • Trainings
  • Wellness & Spa programme
  • Sport Groups
  • Additional bonuses
  • Modern officespace near market square
  • Home office upto 3 days per week
  • Ifyou feel that the role suits your personal goals and career path, please sendus your current resume.

    Join us in building a betterworking world.

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