IT Service Specialist, Campaign Orchestration
Stiefel Laboratories, Inc
woj. wielkopolskie, Poland
26 d. temu

Your Responsibilities :

This role owns the performance, operations and continuous improvement of an application or group of applications within a portfolio and manages the full lifecycle while in production.

An ongoing commitment to improve the user experience, lower the cost of ownership and balancing risk is required for each application.

This requires a balance of business process understanding and technical breadth.

1. Ensures continuity of business execution through ensuring production applications are :

a. Fit for purpose (e.g. easy to use and reliable) and support the evolving business processes

b. Meets an agreed Risk Profile (e.g. aging of technologies, controlled regarding regulated applications, aligned with business continuity).

2. Provides the linkage of technology and business process understanding to quickly restore service, including the creation of facile and creative workarounds, as necessary across 2-

3 business processes / services and associated applications (5-15+ applications), supporting large user populations, across multiple business units / geographies), or support business critical processes.

3. Ensures accurate and easy processes are followed to ensure ongoing continuity of knowledge including :

a. Application dependencies (across applications, hardware)

b. How applications support the business process

c. Service Designs and commitments, including how well the applications perform against the service designs

4. Lead and champion continuous improvements that improve end-user experience, reduce risk and / or lower the cost of ownership of the overall business process / service on an ongoing basis.

5. Carries out work with minimal supervision balancing conflicting priorities and needs.

6. Supports a wide range of digital solutions with a solid understanding of web technologies including HTML, CSS, JS, Java.

Basic qualifications :

  • Degree in computer science, software development or relevant experience
  • Good communications and influencing skills
  • Knowledge of ITIL Support Processes
  • Experience in application management, operations, and / or support including knowledge and experience of Incident, Problem and Change Management
  • Familiarity of the concepts, standards, technology, tools, processes, software and services in use for delivering information services.
  • Ability to make appropriate technical decisions, initiating action to resolve operational issues
  • Experience in working closely with business on IT-enabled transformations
  • Understanding of the principles around the design of a multi-tier systems using industry and GSK standard architectural methodologies
  • Skills at problem solving, communication with stakeholders at all levels
  • Knowledge of web technologies and programming including HTML, JavaScript, CSS or Java.
  • Preferred qualifications :

  • Understanding and experience of ITIL based service management practices
  • ITIL Foundation Level Certification
  • Understanding of components of the Enterprise Architecture
  • Knowledge of business units supported and general pharmaceutical awareness
  • Experience in integrating and supporting Software as a Service (SaaS) solutions.
  • Why GSK? :

    Exciting opportunities to play a key role in realising the digital agenda for GSK Pharma.

  • The newly formed Campaign Orchestration team will be pivotal in driving maturity in the use of digital campaign orchestration practices and technologies that will unify digital channels such as portal and virtual meetings to deliver integrated marketing campaigns.
  • The objective is to create a high performing team of technical experts in the Adobe Campaign platform plus Adobe Marketing Cloud, ITIL service management and Agile project delivery.
  • Industry leading training leading to full accreditation will be provided to attract, develop and retain the best talent.
  • GSK is deeply committed to professional and personal development offering employment opportunities across a diverse collection of businesses and geographies.

    So you’ll flourish in an inspiring environment where personal growth plays a vital part in the changing face of the business.

    Most of all, you’ll enjoy the sense of purpose that comes from leading change in an industry that touches millions every day.

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